customer-service-during-economic-downturn Blog Related Topics 
Blue Canyon Partners
JUNE 5, 2020
To successfully manage over the last few months, business leaders applied a playbook developed from lessons learned during the 2008-2009 downturn. Going forward, however, lessons learned in 2008-2009 will not be as relevant during our expected economic rebound. How will customer needs and buying behaviors change?
Blue Canyon Partners
JUNE 5, 2020
To successfully manage over the last few months, business leaders applied a playbook developed from lessons learned during the 2008-2009 downturn. Going forward, however, lessons learned in 2008-2009 will not be as relevant during our expected economic rebound. How will customer needs and buying behaviors change?
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Revegy
AUGUST 27, 2020
However, after every recession, the Harvard Business Review, McKinsey, Bain, and other management consultants publish research showing that leading companies leverage economic volatility to move faster, innovate more, and take market share from competitors. “By Your customers need you to leap into action now more than ever before.
Sales Management Matters
JULY 8, 2019
In this blog series, sales performance management (SPM) consulting firm OpenSymmetry explored key sales compensation plan design components and considerations for team-based incentivization. Depending upon the economic times (e.g. What is the economic climate? How are customers acquired?
Aepiphanni
JANUARY 28, 2021
This blog covers some trends and factors that businesses can use in their preparation for the next normal. For most of the previous year businesses were in turmoil, trying to adapt in the face of newfound restrictions, economic challenges and evolving customer expectations. To put it another way: the new normal is here.
AchieveIt
FEBRUARY 9, 2023
Some examples of industry CSFs include the following: Improved customer service Innovation Green alternatives 2. Examples of environmental critical success factors include the following: Economic downturn A change in policy that directly impacts your business Infrastructural changes like an increase in electricity prices 3.
Blue Canyon Partners
OCTOBER 13, 2020
As the COVID-19 acute economic downturn recedes and businesses stabilize many B2B executives want to take advantage of trends emerging from the pandemic-induced disruption. You may find new ways to serve your customers, target new markets, or change how you do business. Conventions should be challenged in this new environment.
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