Jermaine Edwards

APRIL 3, 2020

Defining Crisis. When we think about crisis we can often immediately cast our minds to natural disasters, global emergencies and PR scandals. How can we identify and know what is classified as a crisis in our business? The average organisation, if asked about their customers, does not have what we call a Customer Crisis Plan.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

ACT

JANUARY 13, 2023

Such preventive measures can even help you identify new opportunities and revenue streams. . In this blog, we’ll discuss a few effective ways to run and sustain your business during a recession and other uncertain times. Limited funds are one of the most common challenges businesses face during an economic downturn.

Supply Chain 52

Supply Chain Small Business CRM Marketing 52

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 What Is Relationship Management with an Example?

Management 40

Management Banking CRM Profitability 40

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The existing customer retention strategies may not work best in these testing times. In this context, we reached out to business owners, influencers, startup founders to know what customer retention tactics they are using in the coronavirus pandemic.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

JULY 28, 2020

Embracing certain practices, knowing what the next steps are, and veering them in the right direction is how the customer’s success during crisis should work. Research states that about major to severe revenue losses are expected to be seen across a handful of industries. Customers notice who is there for them.

Customer Success 19

Customer Success Digitalization Communication Remote Working 19

SmartKarrot

OCTOBER 28, 2022

Building value-driven strategic connections with your important clients can aid in long-term development and retention, maximizing the income potential. To increase the revenue from their most valued client relationships, the top sales leaders design formal, quantifiable, and repeatable processes. A proper explanation.

Account Management 10

Account Management Management Key Account Management Decision-making 10