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How Sales and Customer Success Can Align to Better Support Customers

Miller Heiman Group

While sellers focus on the first two phases of the customer journey, awareness and purchase, they stop short of the implementation phase—the phase that matters most to their buyers—and the phase where customer success takes over. Customer success reps are often first to know of a customer’s business plans.

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Sep 23 – Customer Success Jobs

SmartKarrot

Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Help drive the continued value of the products and services.

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May 13 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

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Jul 05 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

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Mar 10 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: San Francisco, CA, United States Organization: UJET.cx As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. Develop and execute success plans to ensure customer growth and product adoption.

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Feb 24 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

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Dec 16 – Customer Success Jobs

SmartKarrot

Role: Vice President of Global Customer Success Location: Remote, United States Organization: Fourth As a Vice President of Customer Success, you will design, implement, and manage customer insight and sentiment programs, delivering churn and net retention planning, and driving bookings growth.