SmartKarrot

MARCH 29, 2022

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Design and deploy a retention strategy.

Customer Success 19

Customer Success Transportation Client Relationships Stakeholders 19

SmartKarrot

MARCH 10, 2022

Inspire customer experience across the company – Create a company-wide culture of customer experience. Manage customer success activities. Measure effectiveness of customer success. Reduce churn and drive new business growth through innovative practice and metrics-driven strategy.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

SEPTEMBER 23, 2021

Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Help drive the continued value of the products and services.

Customer Success 19

Customer Success Publishing Onboarding Leadership 19

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting. Ensure the customer success plan is being executed.

Customer Success 10

Customer Success Advertising Stakeholders Prioritization 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

MARCH 10, 2021

Role: VP of Customer Success Location: San Francisco, CA, United States Organization: UJET.cx As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. Develop and execute success plans to ensure customer growth and product adoption.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

FEBRUARY 24, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

Customer Success 10

Customer Success Stakeholders Account Management Finance 10

SmartKarrot

DECEMBER 29, 2020

Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Collaborate with Sales to lead annual and quarterly business planning cycles.

Customer Success 10

Customer Success Negotiation Stakeholders Client Relationships 10

SmartKarrot

DECEMBER 16, 2020

Role: Vice President of Global Customer Success Location: Remote, United States Organization: Fourth As a Vice President of Customer Success, you will design, implement, and manage customer insight and sentiment programs, delivering churn and net retention planning, and driving bookings growth.

Customer Success 10

Customer Success Onboarding Finance Sales Leadership 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Innovation 10

SmartKarrot

NOVEMBER 5, 2020

Role: Regional Vice President – Customer Success Location: Remote, United States Organization: Innovaccer As a Regional Vice President of Customer Success, you will manage relationships and constant touch-points with customer executives. Manage a portfolio of customers within the Customer Success team.

Customer Success 10

Customer Success Construction Onboarding Facilitation 10

SmartKarrot

JULY 31, 2020

Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for the region’s market segmentation and targeted accounts. Understand customers at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.

Customer Success 10

Customer Success Account Management Onboarding Business Planning 10

SmartKarrot

MAY 6, 2020

Role: Customer Success Representative Location: Boston, MA Organization: Reggora This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Account Development Software Software 10

Corporate Visions

APRIL 16, 2020

Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. percent believe their net retention rate will decrease between 3-20 percent compared to their original business plans.

Acquisition 76

Acquisition Customer Success Business Planning Software 76

SmartKarrot

JUNE 7, 2021

This can mean from the sales perspective to driving businesses quickly. In customer success, you can manage post-sales and improve the customer relationship. A good partner success strategy can help decrease the failure of bad alliances and help overcome challenges. 360-degree view of customer journey.

Customer Success 10

Customer Success Prioritization Facilitation B2B 10

Corporate Visions

APRIL 16, 2020

Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. percent believe their net retention rate will decrease between 3-20 percent compared to their original business plans.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. percent believe their net retention rate will decrease between 3-20 percent compared to their original business plans.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. percent believe their net retention rate will decrease between 3-20 percent compared to their original business plans.

Acquisition 52

Acquisition Customer Success Business Planning Software 52

SmartKarrot

MAY 15, 2020

The role of a Customer Success Manager (CSM) has now been a subject of rapid expansion in any software as a service (SaaS) company. Though, this role started out on a simpler ground; promising a keen transformation of customer engagement from an orthodox ‘reactive’ to a rather ‘proactive’ mind-set.

Customer Success 10

Customer Success Management Onboarding Software 10

Zendesk

FEBRUARY 12, 2024

Future of Customer Service Listen here Best for: Anticipating and adapting to future trends The Future of Customer Service podcast is geared toward forward-thinking executives who are keen on staying ahead of the curve in customer service.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Nutshell

AUGUST 29, 2023

CRM platforms gather, sort, store, and analyze customer data, enabling you to access all your contact data in one place and gain insights into your relationships with leads and customers. CRMs include features such as pipeline management , sales automation , email marketing , and more.

Software 62

Software Software CRM Management 62

SmartKarrot

JULY 13, 2022

Design, hire and scale a great team that can be successful in a technical environment and deliver profitably for the business. Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers. Global travel is required and expected.

Customer Success 3

Customer Success Leadership Retail Stakeholders 3

PandaDoc

MAY 26, 2022

When you’re working on setting up KPIs, make sure that they accurately reflect the components of your sales strategy so that you accurately determine whether your plan is successful. See also: 7 customer success metrics for SaaS. Should I change my business plan to meet my sales strategy?

Sales 52

Sales Business Planning Acquisition Small Business 52

Desired Path

MAY 6, 2020

Will a customer renew, buy more (expand) or churn (stop using the product) are outcomes Account or Customer Success Managers (AM/CSM) try to predict on a regular basis to forecast what revenue will look like for an upcoming period of time.

Transportation 52

Transportation Retail Business Planning Customer Success 52

Showpad

JUNE 29, 2021

Engaging buyers and customers effectively is a challenge for all customer-facing roles and goes right into the broader focus of revenue enablement that includes customer success personnel as well.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

KAM With Passion

NOVEMBER 11, 2020

With this in mind, large accounts might be managed with full-fledged BRs whereas smaller customers are managed with less frequent and simpler meetings or even remotely. When a supplier uses a Customer Success team as part of their support model, this can influence the format and frequency of Business Reviews.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

DemandFarm

APRIL 13, 2023

Account Planning Account Planning is the process of developing a strategic plan for managing and growing key accounts, typically involving collaboration between sales, marketing, and customer success teams.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

Revegy

AUGUST 12, 2020

Business success in the COVID-19 and post COVID-19 world demands a commitment to a customer-centric growth strategy. Bringing all departments into the customer-centric fold is the only way to truly operationalize customer-centric account strategy and drive revenue growth.

Account Planning 69

Account Planning Account Management Stakeholders Client Development 69

Hubspot Sales

JANUARY 26, 2021

"Having a supportive spouse, both financially and emotionally, is underappreciated and under-recognized in providing the security to make big decisions like starting a business," Pedigo shared. Doug Davidoff, founder and CEO of Imagine Business Development. Cash flow becomes more important in times of uncertainty.”.

Decision-making 140

Decision-making Finance Investors Banking 140

Hubspot Sales

APRIL 25, 2023

Sentiment analysis measures customers' emotional responses, so you know what resonates and what doesn't. Eldin Hajric , director of customer success at Helpjuice, uses AI NLP by feeding a specific segment of their email list based on factors like industry, job position, and company size. "We Boss Mode starts at $49 per month.

Sales 105

Sales Emotional Intelligence CRM Decision-making 105

SmartKarrot

JUNE 28, 2022

For any business, it is important to set up touchpoints with customers. These touchpoints are also known as Quarterly business reviews. Quarterly business review is an important aspect that all customer success managers need to plan for. The entire customer success team must be part.

Customer Success 10

Customer Success Value Proposition Meetings B2B 10

SmartKarrot

JULY 27, 2022

Customer Engagement Manager vs. Customer Success Manger Customer Engagement Manager: Roles and responsibilities Customer Engagement Manager: Skills required to be a successful customer engagement manage Customer Engagement Manager: Work environment. It covers –.

Management 10

Management Decision-making Customer Success Leadership 10

SmartKarrot

JANUARY 17, 2022

Product-led growth influences every team in the business to improve and create a thriving culture. In customer success teams, the criteria is how we can create a product that helps customers become better. Companies can create patterns and enhance business strategy by using and leveraging these technologies.

Organization 10

Organization Artificial Intelligence Customer Success Customer Experience 10

SmartKarrot

MAY 17, 2022

You may have already come up with an excellent business plan, implementation timeline, and also profitable marketing strategy; however, you may not have emphasized the importance of customer success at this stage. This could be a major risk and hamper your business’ growth. We can help you!

Acquisition 10

Acquisition Customer Success Profitability Finance 10

SmartKarrot

APRIL 8, 2022

The COO needs to initiate and drive customer success by enhancing the value. The COO needs to be focused on technology and drive the way the business operates. This can mean revamping how a specific team uses technology to grow in business planning and investments. Master’s in business from top B-schools.

Digital Transformation 10

Digital Transformation Investors Customer Success Digitalization 10

SmartKarrot

APRIL 12, 2022

They put the CEO’s strategy and business plans into action. You might also like: The Path to the C-Suite: A Guide for Aspiring Customer Success Leaders – The holy grail for the path to the C-Suite for aspiring customer success leaders is here! Chief Operating Officer (COO). Chief Finance Officer (CFO).

Finance 10

Finance Decision-making Customer Success Innovation 10

Upland

DECEMBER 6, 2021

For more information about discounted Drive Connect pricing for Altify customers, please don’t hesitate to contact us or reach out directly to your Altify Account Executive (AE) or Customer Success Manager (CSM). Get the most from account and opportunity planning with Google Docs.

Account Planning 195

Account Planning Account Management Organization Customer Success 195