Remove Client Relationships Remove Facilitation Remove Presentation Remove Stakeholders
article thumbnail

Book review: Influential Internal Communication by Jenni Field

Red Star Kim

There’s a model for an internal communications plan and strategy – aligned to business strategy and addressing all stakeholders: Insight. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ).

article thumbnail

Overcoming Key Challenges in Account Management

Arpedio

In today’s competitive business landscape, effective account management plays a pivotal role in fostering long-term client relationships and driving sustainable growth. It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The best org chart tools for relationship mapping

DemandFarm

It can be used to map out the structure of a client organization, identifying key stakeholders and the relationships between them. For example, when changes occur within a client’s organization, these are reflected in real-time in the org chart, providing account managers with up-to-date insights.

article thumbnail

10 Key Points to Master Effective Communication in Account Management

Arpedio

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

article thumbnail

The vital role of Customer Success in Account Management

Arpedio

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

article thumbnail

PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

So I was disappointed that health issues prevented her from presenting. It was fascinating to hear a procurement expert talking so passionately about the need for strong relationships. He also commented “I want advisers to be my fixers and to blow the socks off my internal stakeholders”. Implement strategy.

article thumbnail

Account Management Techniques: Strategies for Success

Arpedio

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals.