Deep Insight

NOVEMBER 29, 2021

There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships. Robert Millard and John O’Connor explore how firms that are trying to embrace true client centricity are setting themselves apart. But what keeps clients loyal?

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

Insightly

NOVEMBER 1, 2022

Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. This is your opportunity to demonstrate to customers that you care about their needs and understand how to meet them. Streamlining processes ensures that no team member wastes time on tasks that don’t add value.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

PandaDoc

MAY 24, 2023

Sales managers are primarily focused on meeting KPIs and OKRs, working on streamlining the funnel , raising conversions at every stage of the process, pointing the sales teams in the right direction, and gauging/boosting the individual sales performance of each team member.

Management 52

Management Sales Software Software 52

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Management Skills

APRIL 20, 2021

Tina has 25 years working in marketing procurement. But she spent a lot of time dealing with agencies from a marketing procurement perspective. And it was just fascinating what clients will share with you, when you really are able to ask the questions in a way that helps them to open up.

Account Management 52

Account Management Management Procurement Decision-making 52

Account Management Skills

FEBRUARY 20, 2023

I meet a lot of other agency owners and when they say to me, we are a full service digital marketing agency that works across all industries and niches, I don’t know what to do with them. We are going to sit ringside and have drinks and food beforehand and meet some of the performers after.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

Account Management Skills

APRIL 26, 2023

They share: why they did this in the first place how it was working before how it’s working now who manages the client relationship and what does each role do If you’re interested in finding out about account management training, I’ve just updated my website with all my courses and prices. It is tricky. Very clever.

Account Management 40

Account Management Decision-making Stakeholders Management 40

Account Management Skills

AUGUST 7, 2023

and Fireflies.AI, which capture a transcript from a meeting that you have where you are talking to the client and the client’s talking to you. I think they don’t own their position strongly enough in general in the client relationship with respect to what they generate. 35:32 Sharon Toerek Exactly.

Energy and Utilities 52

Energy and Utilities Negotiation Account Management Marketing 52

SmartKarrot

JUNE 29, 2020

Apply here: [link] Role: Customer Success Manager Location: Boston, Chicago, US Organization: Seismic As a Customer Success Manager, you will have to drive product adoption, highlight best practices and ensure client retention. Manage multiple fast-paced projects and ensure success and ongoing client satisfaction.

Customer Success 10

Customer Success Procurement Onboarding Finance 10

Account Management Skills

OCTOBER 4, 2021

It’s rather meeting how to brief a client. and account managers are then given them free rein to develop that relationship. I think the other thing and I’d love your thoughts on this is when you do meet an account manager with that hybrid kind of role, they have a natural propensity sometimes to be one or the other.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

SmartKarrot

AUGUST 29, 2022

Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Manage the daily running of the call center, including procuring supplies, effective resource planning, and applying call center strategies. Apply here: [link].

Customer Success 19

Customer Success Procurement Onboarding Government 19