Strategic Account Management Association

AUGUST 6, 2021

“In response to these market shifts, Aramex decided to move from a purely product-oriented approach to a market-shaper approach through deep integration with its customers.”. Strategic Account Selection and Segmentation: Identifies and selects strategic key accounts and their onboarding into the SV&I organization.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

SmartKarrot

JANUARY 10, 2023

Role: Head of Customer Success Location: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

SmartKarrot

JANUARY 5, 2022

Jay Nathan has created an illustrious name in the customer success field thanks to his earnest passion and astute mechanism of sharing customer-centric growth ideas. He’s also the Co-Founder of Gain Grow Retain —the community for CS leaders—and CCO of Higher Logic. She’s the Founder and CEO of Customer Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Rand Fishkin, Co-founder and CEO, SparkToro.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Insightly

JANUARY 2, 2024

Marketing focuses on content creation and delivering MQLs, while sales builds pipeline. Here’s a list of costs to consider: Subscription costs: monthly or annual fees paid to the vendor Consultant fees: data migration, system customization, etc. The webinar was co-presented with online B2B growth community RevGenius.

CRM 52

CRM Co-Creation Onboarding Decision-making 52