Help Scout

AUGUST 3, 2021

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. What is FAQ software? Those articles can then be sorted into categories for easy navigation or searched for, depending on the software.

Small Business 96

Small Business Software Software Co-Creation 96

Flevy

MARCH 20, 2024

Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners. Here are the top 10 KPIs vital for assessing the effectiveness and impact of Open Innovation.

Innovation 52

Innovation Co-Creation Management Digital Transformation 52

Mike Kunkle

MAY 15, 2019

[This article was originally published as part of the Sales Education Foundation 2018 Annual Magazine , co-authored with Robert M. Artificial Intelligence can have wide ranging definitions , but in essence it is a machine/software working and reacting like a knowledgeable human. LinkedIn Publisher: [link]. What is AI?

Artificial Intelligence 130

Artificial Intelligence B2B Co-Creation Decision-making 130

Hubspot Sales

OCTOBER 29, 2017

Another must-watch video introduces the core concept of a book Cialdini co-authored with Steve Martin and Dr. Noah Goldstein called “ The Small Big ” -- the secret to finding the smallest change that will have the biggest impact. He published a best-selling book of the same name. You don’t need to publish books to be YouTube-famous.

Sales Training 112

Sales Training Sales Publishing Co-Creation 112

SmartKarrot

JANUARY 5, 2022

He’s also the Co-Founder of Gain Grow Retain —the community for CS leaders—and CCO of Higher Logic. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. And he’s always willing to share his knowledge with CS leaders and organizations. Kristi Faltorusso.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Nutshell

FEBRUARY 13, 2019

Generally speaking, employee onboarding is the process of training a new team member and integrating them into your organization. Employees are 60% more likely to remain with an organization for three years or longer when a standardized onboarding process is used. Want to learn from the masters? Download it today! GET THE PLAYBOOK.

Onboarding 82

Onboarding Sales Co-Creation Organization 82

Hubspot Sales

MAY 3, 2024

I interviewed Appareify Co-Founder Nora Salama about the pros of AI in customer service. You can find core AI features like content creation, deduplication features for your lists, emails and workflows, and HubSpot’s AI-powered companion, ChatSpot. Sometimes, the posts don’t go live, or the images are small when published.

Small Business 76

Small Business Media Co-Creation Publishing 76