Customer Experience Digital Transformation Digitalization Remote Working 
Zendesk
DECEMBER 1, 2020
Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.
Zendesk
FEBRUARY 24, 2021
New customers looking for new experiences. As in-person interactions become scarce, services have become increasingly digital. Salt shares that customers have become more tech-savvy—even among older generations. Consumers also have higher expectations for customer service. How to succeed in a new world.
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Zendesk
NOVEMBER 4, 2021
“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.
ACT
JANUARY 13, 2023
One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. By combining these with email, phone, and social media channels, SMBs can meet their customers where they are to provide better customer service. Remote onboarding.
Strategic Communications
JANUARY 12, 2021
“With advanced analytics helping to decipher customer segments, machine learning can prescribe what to do next based on the data, look for sizable segments that warrant action, then act and improve the customer experience,” says Julie Bustos, senior vice president of marketing at the Lacek Group , a data-driven communications firm.
ACT
MARCH 21, 2023
Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!
Showpad
JUNE 14, 2021
With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Buyer engagement, a little less conversation, a little more digital. The digital deal room comes of age.
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