Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Customer support definition. What’s the difference between customer support and customer service? Not exactly.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Hubspot Sales

FEBRUARY 27, 2020

In a letter he wrote to Jean-Baptiste Le Roy in 1789, Benjamin Franklin famously wrote, "In this world, nothing can be said to be certain, except death, taxes, and the utility of a shared repository for customer contact information in terms of helping a business's sales efforts — no matter its scale, structure, or industry.".

Software 81

Software Software Management CRM 81

Zendesk

OCTOBER 20, 2023

Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer. What is a customer success plan? Why is a customer success plan important?

Customer Success 52

Customer Success Onboarding Software Software 52

Insightly

JULY 20, 2022

Customer relationship management ( CRM ) is a software system that allows businesses to capture and store business and customer data in a single database. CRMs help you get to know your customers and forge lasting relationships with them. CRMs help you get to know your customers and forge lasting relationships with them.

CRM 52

CRM Prioritization Decision-making Software 52

Insightly

JANUARY 19, 2022

Customer Relationship Management (CRM) integration is essential to unlocking the true power of a CRM. When done right, CRM integrations reduce organizational silos, save time, and bring an in-depth customer understanding to your entire organization. . A complete view of your customers for all users. What is CRM integration?

CRM 104

CRM Prioritization Decision-making Onboarding 104

Zendesk

MAY 25, 2022

In the world of sales, there’s nothing as exciting as getting new customers through the door (virtual or otherwise). Though building your base is vital, your reps should also be on the hunt for ways to increase the value of each sale. Insuring a big purchase is a logical thing for a sales rep to bring up.

B2C 52

B2C Sales B2B Decision-making 52

Zendesk

JUNE 28, 2022

The same is true in sales. While some sales reps may come in with sharper instincts or more charisma than others, we know there are still dozens of techniques and tactics that can be taught to foster a more successful all-around sales rep—and the data backs it. Enterprise sales training. Sandler Training.

Sales Training 52

Sales Training B2B Sales Profitability 52

Openview

APRIL 13, 2018

A few months ago, the CEO of a growth-stage software company on the East Coast engaged me to align his team around a new strategic narrative – the high-level story they’ll pitch in sales, fundraising, recruiting, everything. Similarly, customers will be the recipients of your investors’ first due diligence calls.).

Investors 60

Investors Leadership Software Software 60