Help Scout

APRIL 27, 2021

Research has also shown that men are more likely to apply to and be hired into roles where they don’t meet the stated requirements. Your real goal is to build confidence in the hiring manager that yes, Cortney could do this job well if we gave her a chance. The best role for a second customer service hire. Which option is best?

Customer Life Cycle 90

Customer Life Cycle Onboarding Software Software 90

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

MARCH 17, 2022

Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Manage and develop processes to support a large number of accounts across the team.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 27, 2022

This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. Customers want to achieve key milestones they signed up for soon.

Account Management 10

Account Management Customer Success Management Onboarding 10

SBI

MAY 12, 2020

However, if you do focus just on the sellers, you need to focus on the fundamentals: Enable sales managers to be tremendous coaches. Provide sellers with the content, and the know-how, to customize and personalize that content for specific buying situations. Customers, not revenue, are placed at the center of the customer life-cycle.

Customer Life Cycle 48

Customer Life Cycle Customer Experience Decision-making Software 48

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Maximize customer retention metrics.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 15, 2021

Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Lead all phases of customer journey post-acquisition from onboarding through renewal.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Own and manage customer escalation situations at a Senior level.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 20, 2022

This lets you improve the customer lifetime value and overall profit from it. A customer success specialist allows you to increase your customer’s lifetime value. You can learn from customer success managers and even other stakeholders in the customer success process. Recording customer behavior.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

APRIL 27, 2020

Maximize customer retention, renewal rates and expansion in existing customers. You will have to manage and mentor a team of CSMs.Identify relevant customer needs, prioritize initiatives as well as company investments, and establish a clear action plan for success. Help them in achieving their desired business goals.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

SmartKarrot

MAY 19, 2020

Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Proactively own and manage a portfolio of accounts, becoming customers’ trusted advisor by understanding their key initiatives, internal processes, and desired outcomes.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. CCSM Level 1 focusing on engaging, managing, and retaining customers.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

MAY 6, 2020

This function was upgraded with new tools and methodologies whose sole job was to proactively approach customer retention. Many new roles were introduced out of which Customer Success Manager (CSM) retained its place at the top in this function and today is one of the widely recognized and useful positions in SaaS based organizations.

Customer Success 10

Customer Success Organization Customer Life Cycle Acquisition 10

SmartKarrot

MAY 8, 2020

And if that goal has to be imbibed by every individual of a company then what better approach could there be then to align their incentives with customer retention. The idea is to prevent every loophole, right from the beginning, which can possibly cause a negative customer experience. Engage regularly with customers .

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

APRIL 26, 2021

This can be either overcharging the customer or undercharging them which can lose out on revenues. Renewal management. When the customer defaults on payments due to missing contract renewals, there can be loss of revenue. For example: When the product meets only 85% of client requirements, customers will be dissatisfied.

Customer Life Cycle 10

Customer Life Cycle Profitability Software Software 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Hubspot Sales

SEPTEMBER 22, 2023

Sales tracking software also provides managers with useful analytics and KPIs. With its extensive automation capabilities, Nutshell offers a set-and-forget process for managing your pipeline. Nutshell also has features that let you meet your prospects where they are. What should you look for in sales tracking software?

Software 94

Software Software Sales Advertising 94

Showpad

JUNE 22, 2020

And, sales enablement must be closely aligned to their stakeholders’ goals to be able to meet their expectations. 4: Align all enablement efforts with marketing, sales and customer success managers and enable them to coach effectively. It is not activity management or telling people what to do. #5:

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

SmartKarrot

JUNE 8, 2022

Manage the customer support function via the call center, automation, and online strategies. Maintain and improve reporting on all aspects of CX, customer use patterns, issues, and improvements. Advocate for the customer by working closely with professional services, product management, customer support and sales teams.

Customer Success 19

Customer Success Customer Life Cycle Finance Account Management 19

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10