SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10

Hubspot Sales

DECEMBER 6, 2022

Here, you'll learn how to successfully work with your business ecosystem at every stage of the sales process — from prospecting to customer onboarding. Get onboarding help. Increase retention and customer satisfaction. A business ecosystem map should also help you prioritize your time and energy.

Onboarding 107

Onboarding Decision-making Organization CRM 107

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

SEPTEMBER 16, 2022

However, satisfied customers are still the most crucial asset for any modern business. Therefore, businesses must prioritize customer success initiatives to facilitate short-term and long-term success. How Conversational Intelligence Can Help Transform Customer Success: 1. contact-form-7].

Customer Success 10

Customer Success Artificial Intelligence Facilitation Onboarding 10

SmartKarrot

APRIL 15, 2021

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics.

Customer Success 10

Customer Success Onboarding Key Account Management Facilitation 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Stakeholders Onboarding 10

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 27, 2023

Customer success conversations are key for all businesses as they foster healthy customer relationships, drive customer satisfaction, provide valuable insights and uncover revenue opportunities, and facilitate continuous improvement. Prioritizing such conversations helps businesses walk towards long-term success.

Customer Success 10

Customer Success Onboarding Communication Facilitation 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

MARCH 10, 2021

Role: VP of Customer Success Location: San Francisco, CA, United States Organization: UJET.cx As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. Develop and execute success plans to ensure customer growth and product adoption.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

DECEMBER 11, 2020

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. This includes retaining talent and implementing processes designed to manage turnover effectively.

Customer Success 10

Customer Success Finance Innovation Facilitation 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

PandaDoc

APRIL 28, 2023

A CRM system can identify customer needs, establish effective communication channels, personalize experiences, and use data analytics to evaluate customer interactions. The above helps marketing, sales, and support teams to prioritize the most important customer relationships and successfully resolve issues.

CRM 52

CRM Onboarding Software Software 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SBI

SEPTEMBER 18, 2018

With sophisticated, AI-driven features and automation that supports each phase of the buying process, the Bigtincan Hub makes it easier for sales reps to leverage customer data, interaction history and existing organizational content to fuel meeting preparation, ensure more productive customer interactions and prioritize deals more efficiently.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

SmartKarrot

OCTOBER 1, 2022

Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Understand and capture your customers’ challenges and objectives, and position potential solutions.

Customer Success 3

Customer Success Logistics Client Onboarding Onboarding 3

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Strong communication skills and relationship-building abilities.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

Arpedio

FEBRUARY 15, 2024

Ultimately, the importance of pre-sales in the sales funnel lies in its ability to facilitate seamless transitions between each stage, guiding prospects towards a purchasing decision with clarity, confidence, and conviction.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

JUNE 20, 2022

Role: Associate Director, Customer Success Location: Austin, Texas Metropolitan Area, US (Hybrid) Organization: Mesh Payments As an Associate Director of Customer Success, you will manage a team of Customer Success Managers while helping expand the department.

Customer Success 3

Customer Success Onboarding Negotiation Facilitation 3

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

JUNE 9, 2023

Remote/hybrid working culture In the era of remote work, it is crucial for organizations to establish a common ecosystem that can facilitate conversation, exchanges, and task management. Task prioritization Some tasks have more influence on the overall output compared to others.

Facilitation 10

Facilitation Communication Onboarding Prioritization 10

Showpad

OCTOBER 8, 2019

A Sales leader or Sales coach can’t enable or facilitate higher sales without first understanding that the reps making the calls or sending the emails need to be fully equipped with not just “words of wisdom,” but hard resources. Understand the underlying goals they are achieving and tactics that help facilitate them.

Sales 45

Sales Software Software Co-Creation 45

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. While ABM is the most well-known term, TOPO CEO Scott Albro argues this definition is too limiting.

Stakeholders 85

Stakeholders Finance Sales Decision-making 85

PandaDoc

FEBRUARY 27, 2023

In many cases, they’ll have objections to a sale if they perceive that your offering lacks these prioritized features. A managed free trial allows your team to guide the customer with the use of your service and make sure they experience the most useful features for them. If you burn a customer on a promise, you can kiss them goodbye.

Sales 52

Sales Negotiation Meetings Decision-making 52

SmartKarrot

DECEMBER 6, 2021

AI meeting assistants are prominently being used as a facilitator of automated note-taking activity. A prime example is that suppose a company wishes to find all past HR onboarding policies. With the help of an AI assistant who can conduct a conversation search, the company can simply type the keyword – onboarding on the search bar.

Meetings 10

Meetings Artificial Intelligence Facilitation Onboarding 10

Nutshell

APRIL 17, 2020

KRISTEN GRAY, CUSTOMER SUCCESS MANAGER. “I I was the event emcee and had the honor of presenting the event to thousands of online viewers, and interviewing some of the most prominent thought leaders in sales, service, and customer success. KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

JUNE 13, 2023

Asana’ is equipped with an easy-to-understand ‘getting started’ guide to facilitate user onboarding. This task management tool lets you create custom categories and labels according to your convenience. Prioritize mindset and motivation Now, this is something to appreciate about the new-age playbooks.

Decision-making 10

Decision-making Management Customer Success Internet 10

SBI

MARCH 22, 2018

Customize deal stages and utilize deal tracking metrics to understand where each deal is, where deals are getting stuck, and which deals need attention. Through the CRM, salespeople can bring the leads in their current pipeline to life and prioritize sales activity as necessary.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

DECEMBER 7, 2023

In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer churn. Strategic Onboarding for Long-Term Success Onboarding is a critical phase that sets the tone for long-term success.

Stakeholders 10

Stakeholders Onboarding Prioritization Construction 10

Zendesk

JUNE 15, 2023

Takeaway: Set yourself up as the person who knows how to tap into employees’ potential and facilitate change. Director of customer service resume example Image source A director of customer service oversees department operations, ensuring that customers have a great experience and that the team meets its goals.

Retail 52

Retail Leadership Interpersonal Skills Software 52

SmartKarrot

OCTOBER 28, 2022

Here are some of the ways to enable account expansion: Create a customer journey after onboarding. The customer’s interaction with your business does not end after they make their initial purchase. A CSM facilitates this journey. The CSM examines the client’s sustained success at the second QBR.

Account Management 10

Account Management Management Key Account Management Decision-making 10