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Does Your Strategic Planning Process Incorporate Customer Value?

Luminas Strategy

At Luminas Strategy, we believe that in order for strategic planning effective it is critical to take an outside-in approach, to gather input from customers on how they perceive you create differential value vs. your competitors. How is the value you bring different from customers’ next best alternatives?

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Five Skills to Develop a Customer Driven Sales Team

Sales Readiness Group

the great resignation”, dealing with supply chain disruptions, and managing a remote workforce. In thinking about these very real challenges, I’m reminded of a CEO who always promoted the message “overwhelming, absolute commitment to customer satisfaction.”

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Why You’re Losing Deals You Thought You’d Win

Brooks Group

Misaligned Values. Value propositions need to be challenged on a regular basis these days. Your customers’ worlds are constantly changing given the record inflation, supply chain disruption, employment challenges, and the war in Ukraine — which all came on the heels of a worldwide pandemic.

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How to Do a SWOT Analysis in 5 Steps

OnStrategyHQ

Customer Insights & Customer Analytics – Log in sessions, time spent using product, average customer value, customer satisfaction/ratings and needs, customer surveys. Supply Chain Data – Lead times, availability of a product for manufacturing, shipping routes or times.

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Biotechnology Industry Value Chain: Deep Dive

Flevy

Tailoring the value chain to address specific needs ensures better alignment with the organization’s capabilities and market demands, driving value creation and enhancing customer value. The first step in customizing the industry value chain involves a thorough value chain analysis.

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Land and Expand Strategy: Grow Your Business

Arpedio

This includes ensuring that from the highest levels of leadership to the operational teams, everyone understands and commits to the strategic growth approach. A business poised for growth must employ robust infrastructures and processes capable of handling an increase in workload without compromising performance or customer satisfaction.

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What’s So Aspirational About Account Planning?

SalesGlobe

Next, you’ll want to understand how the customer quantifies your value in helping them get to these goals and aspirations and why you are important to them. Finally, turn the aspiration question around: ask about the customer’s aspirations for a relationship with your firm. You’ll probably be surprised.