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The 14 Best Blogs for Small Business Owners

CMOE

Fit Small Business Fit Small Business features industry experts who offer insightful articles across eight subjects: Retail Human resources Accounting Sales Marketing Real estate Finance Office technology The variety of focuses Fit Small Business offers is ideal for those who seek a more holistic approach to their business strategy.

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The Art—and Science—of Sales Operations

Miller Heiman Group

In this post, Kathy Venincasa, one of our inaugural Miller Heiman Group Icons and a sales forecasting master, discusses what she sees as the top four sales operations best practices. In every aspect, sales operations combines two things I love: sales performance and data analytics.

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Adopting artificial intelligence in your sales process

PandaDoc

Don’t worry — you are not alone: 69% of your colleagues feel the exact same way, according to Salesforce’s State of Sales 5th edition. As the same State of Sales 5th edition claims, salespeople, on average, sell only 28% of their working hours. As AI evolves, sales processes will become more predictive and proactive.

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Ethics of AI in CX

Zendesk

Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate). California Consumer Privacy Act (CCPA) : CCPA grants California consumers data privacy, including the right to opt out of the sale and sharing of personal data.

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption).

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Top 10 Customer Relationship Management (CRM) Trends for 2021

SmartKarrot

The future years are yet to see a hefty transition from wearable health monitors, to cybersecurity scanners which were a dream in the past. It becomes vehemently easier for sales folks to notify, update, and track their teams regarding customer data with the usage of voice technology. Customer Journey via Immersive technologies .

CRM 10
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5 Ways FinTech Will Disrupt Your Company

Planview

Now, it promises to bring further disruption and fundamentally alter the way businesses grow, manage their finances and most importantly, meet the needs of their customers. As the name suggests, FinTech represents a modern fusion of finance and technology. Improving Cybersecurity. The FinTech Revolution.