Jermaine Edwards

APRIL 3, 2020

This is a very different way to think but is important for learning how you can mitigate the risk or impact of a similar crisis in the future. In this reengineering stage it is important to huddle and evaluate: What are we learning from our interactions internally and with our customers? A customer crisis plan is about certainty.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

QYMATIX

JULY 13, 2021

Sales costs are increasing, markets become more transparent thanks to e-commerce, and customers are changing the way they buy. It proves nevertheless tricky, to estimate the long-term consequences of a buy or build decision, which often leaves key account managers struggling. Now it has become essential.

B2B 52

B2B Artificial Intelligence Sales e-Learning 52

Red Star Kim

SEPTEMBER 26, 2023

In this case, account managers liaise with the fee-earners. They learn about their markets and clients, help formulate strategy and develop plans. They then brief and manage the operations team for implementation support on communications, events, design, content production and email campaigns.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Red Star Kim

MARCH 16, 2023

We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. A summary of delegate discussion topics and poll results are shown below to add to the learning resources from the session. Another cultural shift.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

QYMATIX

MAY 25, 2021

Machine learning (ML) and artificial intelligence (AI) hold the key to a tremendous improvement in sales controlling efficiency. What is Machine Learning and Weak AI? On the contrary, Machine Learning is a part of Narrow Artificial Intelligence. What kind of experience?

Artificial Intelligence 98

Artificial Intelligence B2B e-Learning Sales 98

Whetstone

MAY 7, 2024

Recent market trends combined with the rise of e-commerce and artificial intelligence indicate a decline in the effectiveness of transactional selling. Embracing ongoing learning, seeking mentorship, and staying agile are essential strategies for navigating this transition successfully.

Artificial Intelligence 52

Artificial Intelligence Manufacturing e-Learning Suppliers 52