Customer Think
JUNE 19, 2023
Startups continue to face challenges in today’s business landscape. Every opportunity to strengthen their operations and achieve growth is crucial for competing in an economically demanding environment.
ReviewTrackers
JUNE 20, 2023
Business intelligence for marketing can revolutionize your marketing performance. Learn more with ReviewTrackers today!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
JUNE 19, 2023
I recently watched the opening keynote delivered by Janne-Mueller Wieland, a three time Olympian and the captain of the German women’s hockey team at the International SAP Conference for Energy and Utilities and was really excited by the ideas she.
Cranfield Executive Development
JUNE 21, 2023
In today’s landscape of rapid change, increased expectations and scarcity of talent, the challenges for organisations are more complex than ever, especially at a leadership level where the impact of decisions is crucial.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Apptivo
JUNE 21, 2023
SERVICES CRM STAYS CRUCIAL FOR THE GROWTH OF ANY BUSINESS. That being said, Well do we know how Exactly does it helps? Businesses realize that it’s essential to draw in prospective customers in order to expand their enterprise and make it viable. Maintaining good relationships with the existing customer base plays a prominent role in customer satisfaction , thereby increasing the percentage of retention rate.
Sales Readiness Group
JUNE 19, 2023
Effectively managing the progression of opportunities and accurately predicting future sales performance is critical for success. Sales pipeline management and forecasting are essential practices that help sales teams achieve these objectives. Let’s explore the difference between the two and how sales managers can link sales pipeline management with sales forecasting for increased performance.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
The Center for Sales Strategy
JUNE 19, 2023
The summer months can be challenging for salespeople, as many potential clients may be taking vacations or shifting their focus to 2024. However, with the right strategies in place, salespeople can overcome the summer sales slump and keep their numbers up. Let’s explore the top five ways for salespeople to stay productive and successful during the summer months.
Hubspot Sales
JUNE 22, 2023
Can you guess the number one killer of startups? Let’s say it at the same time: premature obsession with top-line revenue growth! Oh, wait, that wasn’t the same thing you were thinking? You see, it's not really a matter of if you should scale your business — it's more a question of when. Now, that’s not to say we shouldn’t focus on growth. Far from it.
Sales Readiness Group
JUNE 21, 2023
Identifying the root cause of underperformance allows managers to take proactive measures and provide targeted support to help sales reps improve their performance. Let’s explore how managers can pinpoint the root cause of underperforming sales reps and how to best address performance gaps.
Customer Think
JUNE 19, 2023
Today’s article includes an excerpt from my latest book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks) along with some additional thoughts on the topic. Did you know that custom.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Zendesk
JUNE 20, 2023
Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service. Providing great products is not enough in today’s world–our research indicates that investing in CX is the essential tool for building a strong company and loyal customer base. Our State of Manufacturing report offers examples of how companies are evolving their customer relationships.
Hubspot Sales
JUNE 21, 2023
Salespeople need to be able to neutralize and move past buyer objections to be successful, but there's a distinction between objections and brush-offs. An objection is a legitimate concern that could threaten a deal, while a brush-off comes from a less genuine place — it's a knee-jerk reaction prospects raise when they want to quickly and abruptly end a sales call.
The Center for Sales Strategy
JUNE 20, 2023
Conflict between sales and marketing is nothing new. The most common scenario is that marketing teams complain about a lack of timely follow-up with their hard-earned leads or them not being closed properly, and sales is often unhappy with the quality of leads they get from marketing. These two teams Marketing teams can track the online behaviors of leads to help warm up what would otherwise be a cold call.
Customer Think
JUNE 21, 2023
With countless choices at their fingertips, a strong brand reputation in the eyes of the consumer is crucial to the success of every business. The advantages of a positive business reputation can be seen in increased customer acquisition, greater customer loyalty, trust in your brand, and a boosted performance overall.
Advertisement
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
The Great Game of Business
JUNE 21, 2023
There has been a decline in public trust in institutions and businesses in recent years. This goes beyond the company-customer relationship and is impacting employees and the way they relate to the people they work for.
SBI Growth
JUNE 21, 2023
Our research has identified three emerging challenges facing sales organizations and their talent pool right now: capability, capacity and commitment. The good news? There are proven ways to overcome them all.
The Center for Sales Strategy
JUNE 21, 2023
We spend a great deal of our lives at work, and one of the things that can make or break that experience is whether we have a good leader. Not just someone who can bring in the numbers but someone who can lead people. To be an effective and respectful leader, one must lead with empathy and compassion.
Customer Think
JUNE 19, 2023
Image source: [link] Customer experience culture is a set of values, beliefs, and behaviours that a company adopts in order to create a customer-centric culture. This ‘’culture’’ ensures that every employee in the organisation is committed to delivering the best possible experience for the customer. Based on the company ‘’mindset’’ and approach.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
Nutshell
JUNE 20, 2023
One of the most essential tools for any business is a customer relationship management (CRM) platform , and your tech company is no exception. But there’s more than one type of CRM out there, and you may be unsure which one is right for you. Two of the main types of CRMs are industry-specific and general-purpose CRMs. That probably leads you to ask, “Should I get a tech-specific CRM or general-purpose one?
Force Management
JUNE 22, 2023
In 2013, a venture capitalist coined the term “Unicorn” to refer to privately owned firms valued at over $1B. Back then, only 39 companies fit the criteria. Legislation had cleared the path for private companies to pursue funding and Unicorns became less mythical. By 2020, there were over 600. The real Unicorn stampede occurred in the wake of pandemic-era restrictions, fueled by rapid tech adoption and an exuberant funding environment.
OnStrategyHQ
JUNE 23, 2023
Unlock #1: Objectives Need to Be Outcomes, Not Outputs How are You Going to Be Better Off? One of the most common pitfalls in using OKRs is creating objectives that are outputs instead of outcomes. And that starts with ensuring your objectives are broad and specific instead of task based. Larry and Erica deep-dive on this between 17:00-28:00 in the session.
Customer Think
JUNE 19, 2023
Basketball season always reminds me of the power of teamwork. The best basketball teams function as a cohesive unit for the good of the organization and the desired outcome. While bad teams can win games, accomplish some of the organization’s goals, and excel in some aspects, their success is usually unreliable.
What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.
Nutshell
JUNE 20, 2023
Your sales pipeline—that is, the multi-stage journey your leads take to become customers—is the key to unlocking more revenue for your retail and ecommerce company. When your pipeline is efficiently managed, you can significantly increase the number of sales your business generates. But how do you do that? What does it take to improve a retail and ecommerce sales pipeline?
Zendesk
JUNE 23, 2023
At Zendesk, championing equality and inclusion for all is woven into the fabric of our culture and values. We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. Our Pride month celebrations are a glittering testament to this spirit. From confetti cannon-filled parade floats and coordinated dance routines to supporting impactful initiatives and nonprofit organizations, Zendesk has reco
OnStrategyHQ
JUNE 23, 2023
You can check out the Zoom recording here and the PowerPoint deck here. 5 Tips on Running Your Quarterly Cycle Tip 1: Your plan needs to be complete(15:00-17:00) Establish your whats (Objectives) and hows (Key Results), so you are clear on your goals, accountability owners, and the outcomes you want to achieve. Tip 2: Choose a management method that works for you (17:05-18:15) Whether through a document, spreadsheets, or app, decide on a tool to document the process that works for your organizat
Customer Think
JUNE 22, 2023
Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
DemandFarm
JUNE 23, 2023
Have you wondered how to engage specific high-value accounts effectively? In episode 10 of the Shift podcast, Dr. Karthik Nagendra, CMO at Demand Farm, interviews Tejas Arur, Business Communication & Customer Engagement Strategist at Axtria Inc., about the key principles and strategies behind account-based marketing in a digital age. They discuss the importance of personalized and targeted marketing strategies, the role of data analytics and AI in account-based marketing, and the need for sy
PandaDoc
JUNE 23, 2023
Whether they’re a big company or a one-man band, every business wants timely payments. Without this, your finances are less predictable, and you can’t effectively plan for the future. However, avoiding these issues can be simple if you have a comprehensive invoicing system. As it turns out, different kinds of invoices and payment memos are more appropriate for different situations.
OnStrategyHQ
JUNE 23, 2023
3 Exercises for Making Decisions Driven by Consensus So what’s the deal? Why did we cover these three exercises? You want your team to make decisions they agree with. These three tools ensure that the loudest person in the room doesn’t dominate the conversation — or worse, encourage group-think decision-making. Don’t forget to download the deck from the session here!
Customer Think
JUNE 21, 2023
Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). It also sits with the Chief Design Officer (or equivalent). Collaboration between the two leads can have a significant impact on the quality of your CX.
Advertisement
Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.
Expert insights. Personalized for you.
59 
Let's personalize your content