Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing. Socratic questioning is a way to drive logical argument. So what is Socratic questioning? Questioning skills).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Hubspot Sales

AUGUST 24, 2023

In addition to managing customer contacts, reps are responsible for preparing reports, generating leads, and all other related administrative tasks. Viva Sales integrates seamlessly with Salesforce CRM, allowing a centralized view of customer data and a holistic sales and customer relationship management approach.

Artificial Intelligence 82

Artificial Intelligence Emotional Intelligence Negotiation Sales 82

Chally

JANUARY 27, 2022

Find more for team leaders in our key habits of a successful sales manager. In order to meet quotas or exceed expectations, these ten skills require honing your soft skills as well as direct and indirect customer relations. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Agent vs. manager. Learn more about managing customer anger. Peer vs. Peer.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. We prepare for our meetings and calls with clients.

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

MDI Training

NOVEMBER 14, 2023

Implementing strategies AI can assist in project and resource management. While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. What do we delegate?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. It’s equally helpful when managing challenging problems.

Negotiation 108

Negotiation Emotional Intelligence Decision-making Communication 108

CMOE

AUGUST 24, 2022

If you’re a manager, supervisor, or group leader, you may oversee a team or individual contributors who turn to you for guidance. You’ll be a better leader if you have more leadership traits , and even if you aren’t a manager, it’s crucial to have some experience with and aptitude for leadership. Emotional Intelligence.

Interpersonal Skills 11

Interpersonal Skills Emotional Intelligence Negotiation Leadership 11

CMOE

APRIL 27, 2021

Conflict Management. To get started, pose these questions to yourself, in one-on-one discussions with team contributors, or in team meetings: What are some things you have valued in your role and throughout your career? Successes can be celebrated during company or team meetings or in company newsletters. Decisiveness.

Decision-making 72

Decision-making Innovation Emotional Intelligence Leadership 72

CMOE

JUNE 6, 2019

Increasing your emotional intelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotional intelligence that we’ll explore below. What Is Emotional Intelligence? Our tips and strategies will show you how.

Emotional Intelligence 45

Emotional Intelligence Performance Review Negotiation Meetings 45

Red Star Kim

MAY 22, 2023

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. She goes on to mention that you can raise the level of trust neurochemically by shaking hands (and doing so before a negotiation increases the chance of a positive outcome). Excite: What excited you the most?

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Poor Prospecting Results: Hard Skill-Sets: OneSource - Prospect Intelligence. Sales Issues.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

Account Management Skills

MARCH 2, 2021

Throughout her career she’s managed many different agencies and so is in a very good position to provide the ‘client side’ perspective on how agencies manage her business. The worst thing agencies can do during client meetings and pitches. * The worst thing agencies can do during client meetings and pitches. *

Marketing 52

Marketing Account Management Meetings Media 52

SmartKarrot

JUNE 6, 2022

Customer trainers educate customer success managers and customer service representatives. A customer trainer creates worksheets, prepares agendas, meets persons online and in-person, and surveys customer behavior. 7 Essential Hiring Tips for Hiring Managers while choosing a Customer Trainer. Who is a Customer Trainer?

Emotional Intelligence 10

Emotional Intelligence Customer Success Media Negotiation 10

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Senior management and human resource professionals stressed the need for transparency.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. So I’m confident you could skip some of this material if necessary.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

PandaDoc

NOVEMBER 26, 2018

According to the Society for Human Resource Management , recruiting, hiring, and onboarding a new employee can cost as much as $240,000. Interview tip: “If we asked your manager what you need to improve on, what would they say? And they’ll stay calm and won’t be easily flustered during the negotiation process.

Sales 61

Sales Software Software Onboarding 61