Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

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Zendesk

NOVEMBER 2, 2022

Looks like it’s time to begin negotiations. Companies with no formal negotiation process in place show a 63.3 In this guide, we’ll cover what a sales negotiation is, why it’s crucial to have a clear negotiation strategy and tactics, and which skills your team should start honing now. What is a sales negotiation?

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Red Star Kim

DECEMBER 7, 2023

Active Listening (Video) (kimtasso.com) There’s analysis of the use of “ and” rather than “but ”, the idea of priming conversations and distortions, deletions and generalisations), influential speaking (framing and the Milton model, “agreement is influence, disagreement is resistance”, pre-frames, softening requests), negotiation (chunking), presentations (..)

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Account Manager Tips

OCTOBER 21, 2021

They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. I once had a client who told me my category was 5% of their spend, so they only wanted to spend 5% of their time managing it. And if they don't, at least you know where things stand. The more you know.

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Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. But how do you assemble, nurture, and lead a high-performing account management team?

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Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Long before I learned of the value of Socratic questioning in coaching and counselling, I remember an editor asking me to use Socratic questioning in some writing. Socratic questioning is a way to drive logical argument. So what is Socratic questioning? Questioning skills).

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Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Everyone is different.

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Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

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Brooks Group

SEPTEMBER 21, 2022

Everyone from customer service to sales managers, and sometimes even the C-suite, understand what the sales team is doing in the field and how they can best support them, given their respective roles. Increase Your Emotional Intelligence (EQ). Confidence increases credibility, which in turn builds trust.

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Hubspot Sales

AUGUST 24, 2023

In addition to managing customer contacts, reps are responsible for preparing reports, generating leads, and all other related administrative tasks. Viva Sales integrates seamlessly with Salesforce CRM, allowing a centralized view of customer data and a holistic sales and customer relationship management approach.

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Zendesk

JANUARY 19, 2021

“Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Negotiating as if Your Life Depended on It. Agent vs. manager. Learn more about managing customer anger. Peer vs. Peer.

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Chally

JANUARY 27, 2022

Find more for team leaders in our key habits of a successful sales manager. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. Using communication, storytelling, and negotiation tactics, a salesperson demonstrates the ability to understand and connect with buyers.

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Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Jermaine Edwards

DECEMBER 6, 2023

Sometimes called perspective-taking, this kind of empathy can help in, say, a negotiation or in motivating people. A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. TWO: Competence demonstrate value Here’s the truth.

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Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. It’s equally helpful when managing challenging problems.

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MDI Training

NOVEMBER 14, 2023

Implementing strategies AI can assist in project and resource management. While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. What do we delegate?

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SmartKarrot

MAY 30, 2023

For us, a person’s understanding of others, emotional intelligence, love of working through problems, and positivity are paramount. You will form close ties with important users and stakeholders in this capacity, manage a number of accounts across EMEA, and develop and carry out growth plans. Close deals after negotiation.

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CMOE

AUGUST 24, 2022

If you’re a manager, supervisor, or group leader, you may oversee a team or individual contributors who turn to you for guidance. You’ll be a better leader if you have more leadership traits , and even if you aren’t a manager, it’s crucial to have some experience with and aptitude for leadership. Emotional Intelligence.

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CMOE

JUNE 6, 2019

Increasing your emotional intelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotional intelligence that we’ll explore below. What Is Emotional Intelligence? Our tips and strategies will show you how.

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CMOE

APRIL 27, 2021

Conflict Management. They ask for ideas from all team members—not just from management—as they understand this will lead to more impactful decisions. Conflict Is Managed—Not Avoided. Why Is Conflict Carefully Managed in High-Performing Teams? What Does Effective Conflict Management Look Like? Decisiveness.

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Red Star Kim

MAY 22, 2023

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. She goes on to mention that you can raise the level of trust neurochemically by shaking hands (and doing so before a negotiation increases the chance of a positive outcome).

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SmartKarrot

JUNE 6, 2022

Customer trainers educate customer success managers and customer service representatives. 7 Essential Hiring Tips for Hiring Managers while choosing a Customer Trainer. Customer success involves a variety of professionals who focus on delivering the best for customers. Who is a Customer Trainer? Like what you are reading?

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PandaDoc

JANUARY 27, 2020

Emotional Intelligence for Sales Success: Connect with Customers and Get Results. In order for you to know in which direction to steer the conversation, you’ll need to tap into your inner compass of emotional intelligence. See also: Top sales blogs all sales managers need to follow. By: Colleen Stanley. Learn more.

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SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Management can’t rely on forecasts. Sales Issues.

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Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Senior management and human resource professionals stressed the need for transparency.

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Account Management Skills

MARCH 2, 2021

Throughout her career she’s managed many different agencies and so is in a very good position to provide the ‘client side’ perspective on how agencies manage her business. Why being genuine and empathetic is so important to the account management role. * You know, there’s lots of examples of this.

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Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. So I’m confident you could skip some of this material if necessary.

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Red Star Kim

FEBRUARY 9, 2023

your line manager) or the Human Resources (HR) team to address the behaviour. If there is need to raise a formal grievance your line manager should ensure you avoid contact with the employee while the investigation takes place. other men) in order for them to function. What action to take?

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Red Star Kim

JANUARY 23, 2023

But what we also learned from the Pandemic was the importance of soft skills – how we manage ourselves and interact with others. Improve self-awareness (and emotional intelligence) Emotional intelligence (EQ or EI) quotient is a technical term covering many soft skills.

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PandaDoc

NOVEMBER 26, 2018

According to the Society for Human Resource Management , recruiting, hiring, and onboarding a new employee can cost as much as $240,000. Interview tip: “If we asked your manager what you need to improve on, what would they say? And they’ll stay calm and won’t be easily flustered during the negotiation process.

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