Red Star Kim

JULY 1, 2022

And the habit of conversations becoming transactions rather than human interaction: “treating people as objects is the modern disease”. To support delegates on networking training sessions, I like to review (and recommend if appropriate – see the list below) the latest books on the topic. Part 1 – The art of relationship building.

Communication 130

Communication Digitalization Media Meetings 130

Nutshell

MAY 20, 2024

The lousiest part is that it could all have been avoided with a simple call or meeting and a series of sales discovery questions at the start. There’s nothing worse than spending hours building a relationship with a lead only to discover months later that they don’t need what you’re selling. Why is the sales discovery process important?

Sales 62

Sales Decision-making Meetings CRM 62

Red Star Kim

FEBRUARY 22, 2024

It’s helpful in conversations, critical thinking and negotiation. Socrates (470 – 399 BC) was a Greek philosopher – known for his integrity and skill in conversation, teaching and argument. Socratic questioning for conversations Socratic questioning contributes to the art of conversation. So what is Socratic questioning?

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards. This new science has big implications for the workplace — a highly social situation.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Nutshell

MAY 15, 2024

Once you allow access, you’ll be ready to start transcribing notes. All you need to do is start speaking and Nutshell will turn your spoken words into written text. Get started with Notetaker today, or head to your billing page to upgrade to Power AI! Get started with Notetaker Not a Nutshell customer yet?

Artificial Intelligence 71

Artificial Intelligence CRM 71

Account Manager Tips

NOVEMBER 4, 2023

Get the conversation started with the 45 best questions to ask your client to get to know them, reveal new opportunities and hidden risks.

100

100

Force Management

MARCH 7, 2024

We've wrapped up another exciting month of podcast episodes, and this time we're bringing you some great tactical conversations on the current best practices in sales from seasoned sales leaders. We recently started publishing two episodes per week, so there are even more great lessons in leadership to unpack!

Publishing 79

Publishing Leadership Customer Success Organization 79

Nutshell

MARCH 20, 2024

Nutshell CRM Pricing: Starting at $16/user/month, a 14-day free trial available Key Features: CompetitorIQ, VisitorIQ, Revenue Booster, AppConnect, AI capabilities Nutshell isn’t your run-of-the-mill customer relationship management (CRM) platform. NO CREDIT CARD REQUIRED GET STARTED 2. The best part? Don’t believe us?

Software 77

Software Software CRM Management 77

Force Management

MARCH 14, 2024

Start by equipping every member of your go-to-market team with the customer-first mindset associated with the business conversation. Start by equipping every member of your go-to-market team with the customer-first mindset associated with the business conversation.

Communication 102

Communication Organization Marketing Sales 102

ACT

MAY 14, 2024

As a leader, you must approach difficult conversations around a conflict with an open mind. This helps you navigate conflicts and difficult conversations without losing your cool. “Interpersonal skills” is an umbrella term for how you build rapport , or communicate and interact with others.

Interpersonal Skills 52

Interpersonal Skills Management Emotional Intelligence Communication 52

Sales Gravy

OCTOBER 13, 2023

Silence Isn't Awkward— It's A Powerful Tool In this episode of the Sales Gravy Podcast, Keith Lubner, Sales Gravy Executive VP, and Jessica Stokes, Sales Gravy Master Sales Trainer, discuss strategies that leverage discomfort on sales calls to drive engaging conversations and achieve better outcomes. We want to fill the silence, right?

Sales 86

Sales Meetings 86

Hubspot Sales

APRIL 15, 2024

These clients are also open to new, often ‘stretch’ conversations with people they don't know and create opportunities for random interactions. Furthermore, they give context to the conversation and create opportunities to provide value.” Let’s take a look at what they had to say. 7 Habits of Highly Successful Prospectors 1.

Sales 115

Sales Prioritization CRM Communication 115

Kainexus

OCTOBER 31, 2023

In a recent podcast episode, Mark Graban and Greg Jacobson engage in a lively conversation on topics such as habit science, the upcoming conference sessions they will be participating in, their shared admiration for the Lean Leadership Podcast, and advice for those starting out in Lean Six Sigma or Continuous Improvement.

Customer Experience 97

Customer Experience Leadership Healthcare 97

Strategic Planning and Management Insights

APRIL 4, 2023

We learn about the importance of having uncomfortable conversations in the workplace. When managers are unhappy with their team's performance but are uncomfortable having a conversation about it, it can lead to resentment and the firing of team members, which is expensive and does not solve the problem.

Leadership 98

Leadership Communication Management 98

Customer Think

MARCH 13, 2024

Conversational AI software continues to transform numerous industries across the globe. What once was only an idea is now shaping the face of companies across the board, from start-ups to enterprise organizations. Conversational AI software offers solutions to these common […]

Software 52

Software Software Organization 52

Force Management

OCTOBER 12, 2023

Each episode covered a different element of a great sales motion, breaking it down step-by-step in conversation with seasoned leaders and experts with years in the industry. Don't miss out - listen, save, and share these episodes to start applying the knowledge that gets your team on the top of their game for a strong showing in Q4.

Leadership 93

Leadership Publishing Sales 93

Hubspot Sales

SEPTEMBER 29, 2023

Additionally, with features like call coaching software — some tools can even help you help them level up their conversations. This software helps you track your team’s performance with HubSpot’s conversation AI that automatically captures voice data in your CRM. Every winning sales team has an excellent coach guiding them.

Software 93

Software Software Sales Remote Working 93

Zendesk

MARCH 13, 2024

That starts, he says, with acknowledging what you don’t know and not being afraid to ask questions. Tune in for more on Brad’s approach to experimentation, what he’s learned, where he’s prioritizing changes, and what he thinks about the future of CX in our latest episode of Conversations with Zendesk.

Prioritization 113

Prioritization Meetings 113

Force Management

NOVEMBER 30, 2023

Start with a buyer-focused messaging framework that’s proven to help revenue teams align behind company goals and support front-line sales success. This alignment starts with the executive team. Strategies for growth and evolution should drive alignment across all your revenue teams.

Organization 97

Organization Communication Sales Marketing 97

Customer Think

DECEMBER 16, 2022

Everyday, I have conversations with a wide variety of people, whether senior corporate executives, sales/marketing leaders, sales enablement/sales ops, front line sales managers, sellers, marketers. While the conversations are different, there is an underlying theme common to them all. Onboarding New Managers.

Onboarding 109

Onboarding Sales Management Marketing Management 109

Zendesk

OCTOBER 11, 2022

Conversational CRM is the new way businesses are managing their customer relationships, relying on new channels (like web and mobile messaging), new technologies (like AI that goes beyond the buzz) and new methods of staying on top of conversations (like fresh interfaces designed for agents).

CRM 98

CRM Digitalization Management Sales 98

Sales Gravy

AUGUST 18, 2023

ConnectAndSell is a software service that helps salespeople initiate conversations with prospects. His prospecting philosophy requires the salesperson to build trust and demonstrate curiosity, master the first few seconds of the conversation to create emotional buy-in, and avoid triggering psychological reactance.

B2B 79

B2B Decision-making Software Software 79

ACT

APRIL 25, 2024

The first one starts with a run-of-the-mill promotional sales pitch. In this article, we’ll dig deep into the importance of personalisation in sales outreach and outline practical ways to help you get started. It’s particularly crucial when your sales strategy starts with a cold email or phone call.

Sales 52

Sales Decision-making Media CRM 52

Hubspot Sales

MAY 17, 2023

But maintaining that kind of trustworthiness and legitimacy over multiple sales conversations can be easier said than done — a lot of reps run into hitches, hiccups, and human errors that undermine their credibility with prospects. How to Avoid This Mistake Do your research — every productive sales conversation is backed by that.

Value Proposition 129

Value Proposition Stakeholders Facilitation Communication 129

Brooks Group

DECEMBER 20, 2023

This blog post recaps their conversation, exploring why metrics are indispensable for effective management and how they serve as the guide toward strategic success. Beyond the traditional key sales performance indicators (KPIs), such as revenue and conversion rates, lies a treasure trove of data waiting to be unlocked.

Sales 93

Sales Decision-making Sales Training Sales Management 93

Force Management

APRIL 4, 2024

March on the Revenue Builders Podcast consisted of so many great lessons and conversations with leaders both familiar and new. We recently started publishing two episodes per week, so there are even more great lessons in leadership to unpack!

Publishing 85

Publishing Leadership Marketing Sales 85

Hubspot Sales

NOVEMBER 22, 2021

Start with some degree of familiarity and specificity — greet your prospect by their first name so they know this message is intended specifically for them. Don't underestimate the power of a thoughtful question to get the conversation flowing. Effective LinkedIn Messages. Let's dig into the nine components. Their first name.

Publishing 122

Publishing Leadership Media Sales 122

Force Management

DECEMBER 6, 2023

This month, the Revenue Builders podcast features conversations with some truly inspiring leaders. We recently started publishing two episodes per week , so there's even more great lessons in leadership to dig in to! They didn't always get it right on the first try, but now their lessons can be yours too.

Publishing 88

Publishing Leadership Organization Sales 88

Sales Gravy

MARCH 9, 2024

Bird Personality Types: The conversation delves into the bird personality types, a concept used by Take Flight Learning to categorize different personality styles. You'll learn the significance of how understanding personality styles will elevate your sales skills, help you build deeper relationships, and improve your closing ratio.

Decision-making 95

Decision-making Communication Sales 95

Sales Gravy

SEPTEMBER 1, 2023

Through asking penetrating questions and providing valuable resources, consultants and salespeople can establish themselves as experts and earn the right to have pivotal conversations with their top prospects. focusing on providing value rather than seeking approval or sounding smart during conversations with economic buyers.

Publishing 85

Publishing Marketing Sales Management 85

Hubspot Sales

JANUARY 9, 2024

Norton, who helped AOL drive 30% YoY growth, got their start in sales selling office equipment for Pitney Bowes. The art of door-to-door sales is timeless — even during the rise of modern sales strategies. There’s no two ways about it: D2D sales can be tricky. To top it off, high performers can earn over $100,000 annually. But that’s not all.

Sales 103

Sales Decision-making Meetings Insurance 103

Hubspot Sales

AUGUST 21, 2023

You want to create a scenario where you and your prospect arrive at an agreement within a reasonable timeframe with as few surprises as possible — and being able to get there consistently starts with solid preparation. Explain what a good outcome looks like in advance of the conversation. You need to remain mindful of this.

Negotiation 83

Negotiation Decision-making Sales Management 83

Sales Gravy

NOVEMBER 27, 2023

On this episode of the Sales Gravy Podcast, I sit down with Mike Weinberg for Part One of our conversation on the state of the Sales Profession, sales leadership, and getting started as a new sales manager. Debunking the Myths of Social Selling Social selling has been touted as a revolutionary approach in the digital era.

Sales Management 81

Sales Management Management Sales Leadership Leadership 81

Hubspot Sales

SEPTEMBER 20, 2023

Conversational AI for sales teams can eliminate a lot of repetitive tasks such as follow-up emails and customer queries and even generate sales collateral. Operationally, conversational AI speeds up processes within tools like your CRM or CMS, makes reporting easier, decision-making more effective, and so much more.

Artificial Intelligence 112

Artificial Intelligence Sales Prioritization Meetings 112

Hubspot Sales

FEBRUARY 8, 2022

If you’ve found that you’re losing leads that seem qualified and interested in your business, read on to discover strategies that will help you bring them back and drive a conversion. All of these pose an opportunity to reach out again and make a sales pitch that re-establishes your relationship and helps you further nurture a conversion.

e-Learning 100

e-Learning CRM Client Onboarding Acquisition 100

The Center for Sales Strategy

APRIL 24, 2023

Let’s take a look at some of the top reasons why your team may not be closing deals - from common hurdles like difficulty establishing credibility and understanding client needs to more nuanced issues like forgoing preparation time before meetings or failing to ask questions throughout conversations.

Customer Knowledge 99

Customer Knowledge Meetings Sales Management Management 99