Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

FEBRUARY 8, 2024

Connected leadership – How professional relationships (kimtasso.com) Competitors – Analyse who your major competitors are advising and adapt their targeting methods (I’m a little uncomfortable with the current trend to use LinkedIn to review your competitors’ contacts and target them yourself!) There are many articles on both of these topics.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

DECEMBER 5, 2023

It was interesting to learn how Business Development Executives work with managing client relationships”. Another delegate suggested using monday.com | A new way of working to integrate all action lists and help avoid being overwhelmed by so many tasks.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Upland

JANUARY 29, 2024

Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support. This cross-functional teamwork helps you foster more unified and effective customer account management. In 2015, she got a chance to put this approach to the test.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Deep Insight

NOVEMBER 14, 2019

They set about fixing what was broken and repairing the damaged client relationships. Shay Walsh became MD of BT Ireland in 2015. Chris, Shay and the rest of the BT leadership team all believed passionately that the journey to financial success had to be built around a clear focus on the customer.

Telecommunications 52

Telecommunications Leadership Government B2B 52

Zendesk

MARCH 22, 2021

There are two things to consider when generating customer testimonials—what type of story you want to tell and which client relationship would best illustrate it. If an account manager thinks the time is right, he or she should ask the customer if they’d be willing to participate in a testimonial.

Advertising 98

Advertising B2B B2C Customer Experience 98

Red Star Kim

SEPTEMBER 5, 2023

Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147