Remove 2020 Remove Artificial Intelligence Remove Communication Remove Digital Transformation
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Crack the Consulting Code: Top 10 Digital Transformation Frameworks

Flevy

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Digital Transformation frameworks used by management consultants. FlevyPro is currently used by 100s of consultants and business executives. View the full presentation: [link] 2. View the full presentation: [link] 3.

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The Top Marketing Trends: Automation and AI Are the “New Normal”

Strategic Communications

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Topping the list are the increasing use of chatbots, a focus on voice search engine optimization (VSEO) and technologies augmented with artificial intelligence (AI).

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Research update on the most in-demand soft skills

Red Star Kim

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

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How to Achieve Revenue Recovery for B2B Sales

Hubspot Sales

Even when your customers feel completely safe interacting with you in a face-to-face landscape, virtual selling will still offer a more convenient and cost-efficient way to communicate without travel. Digital interactions reduce the hassle of traveling to different locations with demonstrations. Accelerate your digital transformation.

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Top 2023 SMB technology predictions that business owners want to know

ACT

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. Artificial Intelligence . Artificial Intelligence (AI) will continue to be popular in 2023. SMB owners are smart, resilient, and in it to win it.

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Self-directed learning needs more than just an LMS!

MDI Training

Learning platforms should offer cross-platform content as part of their standard program and suggest suitable Netflix-style content based on user behavior using artificial intelligence. How do I communicate to the target audience that this content is relevant? In the development phase: 50% communication for 50% message.

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Conversational CX: The next big thing for the Next Normal

Freshworks

Well, that’s digital transformation on steroids. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. Why have businesses been reluctant to facilitate customer communication through these platforms? Pretty much known, wasn’t it? A resounding why.