Hubspot Sales

JANUARY 26, 2021

We can all agree that 2020 was a particularly uncertain and uncomfortable year. Yet more products were launched in 2020 than the two years prior: 7% more than in 2019 and 18% more than in 2018. Between April 2019 and April 2020 , angel and seed funding went up 27%, Series A funding went up 15%, and Series B funding went up 8%.

Decision-making 140

Decision-making Finance Investors Banking 140

SBI

JANUARY 29, 2021

Mediafly Secures $25M to Accelerate Growth and Customer Value. CHICAGO — January 28, 2020. Existing investors including Boathouse Capital provided equity, and Sterling National Bank provided senior debt. This is our chance to dramatically accelerate our product vision and further differentiate our approach to customer success.”

Customer Value 36

Customer Value Investors Banking Healthcare 36

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

Zendesk

AUGUST 20, 2021

But when COVID-19 emerged in the United States in 2020, they pivoted to testing wastewater for the virus. It’s something that our founders were serious about—delivering a great customer experience—partly because other laboratories that might have similar scientific capabilities aren’t necessarily delivering that.”.

Healthcare 80

Healthcare Investors Digitalization Government 80

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Nutshell

APRIL 17, 2020

On March 6th, 2020, Nutshell hosted BOUNDLESS 2020, our second annual virtual conference. (If BOUNDLESS 2020 also featured some new elements—including sponsorships and an awards ceremony—which gave the event a big-show feel, even if they created some additional headaches. KRISTEN GRAY, CUSTOMER SUCCESS MANAGER. “I

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21