SBI

JULY 14, 2021

ZoomInfo (NASDAQ: ZI), a global leader in modern go-to-market software, data, and intelligence, today announced it has agreed to acquire Chorus.ai , a leader in Conversation Intelligence with the industry’s most advanced technology. It also appears in the top of five G2’s “Best Software Product” lists. “We

Acquisition 34

Acquisition Artificial Intelligence Software Software 34

Hubspot Sales

FEBRUARY 16, 2022

No one knows who our company is"), financial pain points ("Revenue is up, but profitability is low"), or process pain points ("Customer churn is high because our service department is inundated and can't keep up"). Company prides itself on offering omni-channel growth software that improves service levels and reduces operational costs.

Sales 130

Sales e-Learning Media B2C 130

Zendesk

APRIL 1, 2022

The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. Customer success operations (CS Ops) is the behind-the-scenes crew that helps customer success managers excel at their jobs.

Customer Success 97

Customer Success Logistics Onboarding CRM 97

SmartKarrot

JUNE 16, 2022

However, since most businesses experience seasonal or varying periods of demand, your SaaS billing software should enable your business to adjust capacity and offerings with changes in demand. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Facilitation 10

Facilitation Prioritization Profitability Customer Success 10

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. And the result is visible!

Software 19

Software Software Acquisition Innovation 19

Zendesk

JUNE 28, 2022

In this article, we reveal the 15 best online sales training programs in 2022, sorted by training types. This program was built to help companies transform their reps into highly skilled salespeople who understand the enterprise sales process and can deliver great value to customers. SaaS stands for Software as a Service.

Sales Training 52

Sales Training B2B Sales Profitability 52

SmartKarrot

FEBRUARY 10, 2022

Customer Economic Unit Metrics : These metrics prove to be handy in comprehending each customer’s value, behavior, and cost. It is measured in terms of LTV (Lifetime Value) and CAC ( Customer Acquisition Cost ). Customer economic unit metrics are a part of customer metrics. Did you know this?

Software 10

Software Software B2B Customer Success 10

SmartKarrot

APRIL 15, 2022

We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value. What makes it a must-read.

e-Learning 19

e-Learning CRM Acquisition Internet 19

Zendesk

APRIL 5, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of customers would leave a company for its competitor after just one bad experience—a 22 percent jump from last year. It’s now more important than ever for support teams to track customer retention metrics. How to measure customer churn rate.

Retail 98

Retail Acquisition Customer Experience Prioritization 98

SmartKarrot

MARCH 23, 2022

Top 5 Challenges for Chief Data Officers in 2022. Developers choose to download open source software despite their security vulnerabilities. In addition to all this, the recent wave of mergers and acquisitions has only added to the complexity of the data integration dilemma.

Government 10

Government Shareholders Suppliers Decision-making 10