Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development.

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

JULY 7, 2023

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others. And what you need to change before urging others to change.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

DECEMBER 15, 2023

We require communication to survive”. This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). There’s guidance for parents on how to help children recognise and name emotions and to model stress tolerance.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

MDI Training

JANUARY 29, 2024

Emotional Intelligence (EI): Understanding and managing one’s own emotions and the emotions of others is a crucial aspect of effective leadership. Effective Communication Leadership often requires clear and persuasive communication. Read this article to find out more!

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Red Star Kim

NOVEMBER 1, 2023

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Zendesk

AUGUST 10, 2023

While Hoover covered a lot of ground during the discussion on July 20, 2023, here are some extra pointers from the Women in Leadership keynote speaker. Instead, she suggested that women “tap into and expose the beauty of empathy, of emotional intelligence” that lies at the core of effective negotiations. Take them, use them.

Negotiation 52

Negotiation Leadership Emotional Intelligence Communication 52

Red Star Kim

FEBRUARY 22, 2024

There are several posts about books on conversation skills: How to start conversations that get results (kimtasso.com) September 2023 Conversation skills book review (kimtasso.com) May 2023 Conversation skills book review 2 – How to talk to anyone: 92 little tricks (kimtasso.com) May 2023 Conversation skills book review 3: Conversational intelligence (..)

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Hubspot Sales

JULY 7, 2023

According to HubSpot's very own State of AI survey data, 71% of sales professionals say AI/automation tools have impacted how they plan to sell in 2023, and 60% say these tools are important to their overall sales strategy. Sales professionals know the importance of building relationships with their customers.

Artificial Intelligence 119

Artificial Intelligence Emotional Intelligence Sales Decision-making 119

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

MDI Training

JANUARY 24, 2024

How AI co-trainers are transforming leadership development at MDI I have been working with an AI co-trainer “Rudi” in my leadership training (lateral leadership, communication, …) for about 2 months now. Read More AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools by Aline | 4.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

MDI Training

MAY 30, 2023

IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotional intelligence or develop a sustainability-oriented leadership personality. LinkedIn What serves you next?

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. Coaching potential This is one of the biggest challenges for AI. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

MDI Training

SEPTEMBER 29, 2023

Leadership in the AI Era ,” Leadership Horizon 2023 keynote speaker Hamza Khan agreed to an interview with us. He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

MDI Training

SEPTEMBER 29, 2023

In order to successfully deploy artificial intelligence (AI) in their area of responsibility, a leader should have several skills and attributes : Strategic vision : the ability to develop and communicate a clear vision and strategy for the use of AI in the organization. Consider fears and concerns. He tells us about the skills.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Red Star Kim

FEBRUARY 28, 2023

0% Vision and leadership 30% Developing a business plan 30% Operational management 20% Strategic marketing 20% Marketing communications/promotions 0% Selling/referrer relationships Is your business and marketing planning focused on your department (inside out) or your markets (outside in)?

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

Red Star Kim

OCTOBER 10, 2023

L&D Trends For the tenth consecutive year, in March 2023 L&D expert Donald H. That same poll found that managers are critical to the experiences that younger employees have at work, accounting for “at least 70% of the variance in engagement scores.”

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Red Star Kim

OCTOBER 13, 2023

Particularly to equip M&BD teams with the skills needed to add strategic value : Strong technical capabilities Ability to develop strong relationships with key stakeholders Detailed knowledge of the business Advanced communication skills Inquisitive and commercial mindset Ability to influence Emotional intelligence Strategic and lateral thinker (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Red Star Kim

MARCH 7, 2023

Boundaries at Work: 4 Types of Work Boundaries – 2023 – MasterClass What to do if you (or your team members) feel overwhelmed? Other teams did equally well in their role play with great non-verbal communication Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) and the GPT (Guinea Pig Test).

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Red Star Kim

JANUARY 28, 2024

Leadership, emotional intelligence and teams in change management. Winning their hearts – and emotional commitment – is tougher. Research on leadership and emotional intelligence (EQ) (kimtasso.com). We welcomed delegates from legal, accountancy and financial services firms.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable. And how these need to be considered in learning environments.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

CMOE

FEBRUARY 15, 2023

eLI offers thoughtful pieces that provide the time and space for reflection via these topics: Leveraging emotional intelligence to humanize and improve the learning experience Age and learning Year-end L&D review, including key lessons from 2022 as you look forward to 2023.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Red Star Kim

DECEMBER 19, 2023

A press campaign coincided with a Vario networking and training event – including emotional intelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Red Star Kim

JANUARY 23, 2023

This article was published in the January 2023 edition of Counsel magazine. January 2023 | COUNSEL | The Magazine of the Bar of England and Wales (counselmagazine.co.uk) Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications).

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130