2023 Customer Experience Digital Transformation Digitalization 
Freshworks
JUNE 2, 2023
As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era. of B2C respondents and 65.2%
ACT
JANUARY 13, 2023
It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. What new SMB trends will be popular in 2023? Artificial Intelligence (AI) will continue to be popular in 2023. Automation.
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Freshworks
JUNE 1, 2023
Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.
Planview
SEPTEMBER 18, 2023
The pressure to evolve is mounting for the PMO, which needs to adapt to new digital strategies – and more strategic, product, or initiative portfolios – while bridging traditional practices. Cloud deployment will accelerate digital transformation. 14 August 2023. That challenge will only intensify.
Planview
AUGUST 22, 2022
Many companies have responded to this era of intense uncertainty with massive changes of their own, from enacting new operating models to architecting new customer experiences, and more. Direct digital transformation investment is expected to grow at a compound annual growth rate (CAGR) of 18% from 2020 to 2023.
Zendesk
FEBRUARY 3, 2023
Banks that consistently optimize the customer experience grow 3.2x And with over 50 percent of consumers reporting that they will switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. What is customer experience in banking?
ACT
MARCH 21, 2023
The professional services landscape: a closer look The worldwide professional services industry grew from $6.023 trillion in 2022 to $6.382 trillion in 2023. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. The market is further projected to reach $7.77
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