Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Below, we’ve gathered our highlights and key takeaways from our time at #SAMAcon 2023.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Agile CRM

DECEMBER 23, 2022

15 Best CRM Softwares in 2023. is a cloud-based CRM software that helps businesses manage their customer relationships. It offers a wide range of features, including contact management, sales automation, marketing automation, and customer support. This helps businesses stay organized and prioritize their sales efforts.

CRM 52

CRM Software Software Energy and Utilities 52

Zendesk

OCTOBER 31, 2023

While some applications are obvious—customer service chatbots, for example—other use cases are more creative or abstract. With all the excitement, it can feel like businesses that are not investing in some sort of AI-powered experience are falling behind. But as brands innovate, there is a strong sense that nearly anything is possible.

Information Technology 52

Information Technology Customer Experience Finance Prioritization 52

Zendesk

FEBRUARY 6, 2024

Artificial intelligence has the potential to not only improve the customer experience but also drastically improve the admin and service operations experience. As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams.

Artificial Intelligence 59

Artificial Intelligence Finance Prioritization Innovation 59

Zendesk

MARCH 24, 2023

Customers must be able to get the information they need, on demand. And while there’s increasing pressure to cut costs , financial services companies must take a prudent approach (not a slash and burn) to preserve the customer experience. Read on for our top tips.

Financial Services 52

Financial Services Banking Customer Experience Media 52

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Planview

APRIL 6, 2023

Last month, Planview released the inaugural 2023 Project to Product State of the Industry Report , and it is well worth the read. At AWS, I assisted customers in their goals of moving out of data centers to realize the business agility benefits of modernized infrastructure. I saw customers experience outstanding success.

Software 52

Software Software Decision-making Digitalization 52