2024 Artificial Intelligence Communication Customer Experience 
Zendesk
JANUARY 17, 2024
What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. More in this guide: Why are intelligent customer experiences important?
Zendesk
JANUARY 17, 2024
We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
NOVEMBER 28, 2023
The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools.
Zendesk
FEBRUARY 12, 2024
Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!
Zendesk
JANUARY 25, 2024
An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.
Strategic Communications
JANUARY 31, 2024
While generative AI (GenAI) tools like ChatGPT, Bard, and others, may have most marketers focused on the content creation potential of artificial intelligence (AI), AI actually has many, many, other applications that marketers can leverage to boost effectiveness and cut costs. This is, of course, only the tip of the iceberg.
Zendesk
JANUARY 18, 2024
AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day. It involves making exchanges more transparent and understandable.
Expert insights. Personalized for you.
52 
Let's personalize your content