Zendesk

FEBRUARY 15, 2024

A chatbot template is a pre-built bot flow designed to take customers through specific actions using artificial intelligence (AI) , alleviating the need to build a bot from scratch. This encourages purchases and can create a positive customer experience. Bain & Company, Inc., and Fred Reichheld.

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Strategic Communications

JANUARY 31, 2024

While generative AI (GenAI) tools like ChatGPT, Bard, and others, may have most marketers focused on the content creation potential of artificial intelligence (AI), AI actually has many, many, other applications that marketers can leverage to boost effectiveness and cut costs. This is, of course, only the tip of the iceberg.

Decision-making 52

Decision-making Marketing Artificial Intelligence e-Learning 52

OnStrategyHQ

JANUARY 31, 2024

Artificial intelligence (AI) has become the buzzword in today’s ever-changing world—it is everywhere. As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024. How can AI transform our customer experience?

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Artificial Intelligence (AI) is reshaping the way businesses approach customer success.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Hubspot Sales

NOVEMBER 20, 2023

While winning new customers is obviously a key role of account executives, many also must focus on cross-selling and upselling current customers. In 2024, sales professionals expect that one of their biggest revenue streams will be from current and upgrading customers.

Energy and Utilities 82

Energy and Utilities Sales Analytics Customer Experience Decision-making 82

Hubspot Sales

AUGUST 30, 2023

Artificial intelligence has moved beyond the hype and is now seamlessly integrated into many aspects of business operations. Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. So, what can salespeople expect and be prepared for in 2024?

Decision-making 92

Decision-making Sales Profitability Artificial Intelligence 92

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the global chatbot market will reach $9.4 What’s the difference between chatbots and conversational AI?

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

ACT

FEBRUARY 28, 2024

In a consumer-driven market, it’s only natural that customers don’t have the patience to deal with negative purchase experiences or service limitations during the purchasing process. 76 percent of consumers will stop doing business with a company after one negative customer experience. Did you know?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Onboarding Profitability 52

Hubspot Sales

JULY 18, 2023

Artificial intelligence is no longer just a buzzword — it's already playing an integral role on sales teams, and this is just the beginning. 69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. The beauty of this integration is its subtlety.

Artificial Intelligence 89

Artificial Intelligence Sales Decision-making Sales Management 89

Insightly

MARCH 11, 2024

Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. To meet customer-centric goals, new CRM tools with greater precision are being developed. So, here are the top CRM trends for 2024. Artificial Intelligence (AI) Of course AI tops the list of 2024 CRM trends.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Planview

MARCH 29, 2024

Software Engineering Intelligence (SEI) platforms fill the contextual gap. As a result, customers experience fewer delays, and teams benefit from a calmer, more organized work environment. They need to gather contextual information from outside the engineering teams and analyze it quickly. and/or its affiliates in the U.S.

Software 64

Software Software Decision-making Prioritization 64

Hubspot Sales

MAY 3, 2024

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. Doing so can improve your customer experience. But if you train a ChatGPT-driven chatbot on your company training materials, it will parrot that back to customers, leaving less room for factual inaccuracies.

Small Business 73

Small Business Media Co-Creation Publishing 73