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CX Trends 2024: Unlock the power of intelligent CX

Zendesk

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. The post CX Trends 2024: Unlock the power of intelligent CX appeared first on Zendesk.

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8 Eternally Human Leadership Competencies

MDI Training

While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. Creative Problem-Solving: Creativity involves thinking outside the box , generating novel ideas, and finding innovative solutions to complex problems. Eternally human. by Aline | 29.

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Creating Connectedness in a Hybrid Environment

MDI Training

For example, if your company claims to be innovative , your employees should not be troubled by slow and bureaucratic work processes. March 2024 | Impuls series , Leadership Tips , Learning Transfer | 0 Comments Purpose – Why Hybrid is more than a Buzzword Prefer to listen to the article?

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Changing the World with Hybrid Leadership

MDI Training

March 2024 | Impuls series , Leadership Tips , Learning Transfer | 0 Comments Purpose – Why Hybrid is more than a Buzzword Prefer to listen to the article? March 2024 | Digital Transformation , eLearning , Leadership Tips | 0 Comments How to Increase Performance in a Hybrid Set-Up Prefer to listen to the article?

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Beyond the Horizon: GenAI and Ethical Leadership

MDI Training

GenAI presents vast innovation poten tial , automating complex tasks, enhancing decision-making, and radically improving efficiency across various sectors. My research in digital well-being and work with my learning design company have shown me many ways GenAI can significantly boost organizational productivity and employee well-being.

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AI call center: A complete guide

Zendesk

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Our guide details the benefits, best practices, trends, and ways to use AI call center tools for voice and digital channels.

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Top 35 customer service and support podcasts for 2024

Zendesk

These digital platforms bring together a diverse range of perspectives from industry experts, CEOs, consultants, and front-line service providers, who discuss emerging trends, challenges, and effective solutions in customer service and support.