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How to Plan a Successful 2024 Strategy: Expert Advice

AchieveIt

We sat down with Joe Krause , Vice President of Customer Engagement at AchieveIt, to gather expert advice on effective preparation for 2024. Here is Joe’s perspective on key trends affecting 2024 planning and top tips on how to run the planning process. You can tack it onto an existing meeting, but this might dilute its impact.

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Intelligent customer experience (ICX): A guide for 2024

Zendesk

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Zendesk CX Trends Report 2024 For example, our new Zendesk generative AI capabilities powered by OpenAI enable bots to support customers with natural, human language.

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Workforce optimization: The ultimate guide for 2024

Zendesk

On one side, a capable workforce is always available to meet consumer demand. Additionally, WFO fosters clear communication and opportunities for performance feedback. Leverage technology: Resources like workforce management software can streamline your efforts and push optimization even further.

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What is AI as a service (AIaaS)? A beginner’s guide for 2024

Zendesk

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. Additionally, service desk chatbots can provide IT support to internal teams.

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SaaS customer support: An introductory guide for 2024

Zendesk

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. If not, customer churn rates can skyrocket due to a misunderstanding of the software. What is SaaS customer support?

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Sales Pros Say This Tool is Key to Driving Sales: How to Close More Deals With It [Data]

Hubspot Sales

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. This is where Customer Relationship Management (CRM) software comes into play. Where did we get this stat?

CRM 99
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40+ AI Productivity Tools to Help You Get More Done

Nutshell

In this article, we’ll explain how artificial intelligence software can enhance productivity and provide a comprehensive list of the best AI productivity tools. At Nutshell, we build artificial intelligence into our software to help your sales reps accomplish more in less time. Table of Contents What are AI productivity tools?