SmartKarrot

OCTOBER 1, 2021

Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Responsible for account-level expansion initiatives. testimonials, case studies). Apply here: [link] .

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Apply here: [link].

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Collaborating effectively with sales, product, data science and peers to maximize the customer experience.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 5, 2022

Ensure customer satisfaction by addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers. Work closely with sales to ensure a smooth onboarding process. Expertly communicate any findings that prevent product adoption and customer success.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

FEBRUARY 4, 2022

Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Assist the sales team to map client journeys and reports.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JULY 2, 2021

Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Driving effective communications between various stakeholders and the technology products supporting teams to ensure issues and complaints are quickly and effectively resolved. Assist team with executing growth and optimization strategies for the customers. Apply here: [link].

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Assist sales in contract terms and expectations. Define and optimize the customer lifecycle.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Driving successful project implementation support, onboarding, and utilization of products. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

NOVEMBER 25, 2020

Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs. Manage large enterprise accounts including account growth and driving product utilization. Build strong relationships with key enterprise stakeholders. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. To reiterate, Playbooks provide the means to operationalize account management and delivery processes tailored to specific situations in the post-sale customer journey.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Need excellent communication skills.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

APRIL 16, 2021

Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

NOVEMBER 26, 2020

Customer Success Manager Location: Remote, OR, US Organization: Intermedia Cloud Communications As a Sr. Work with presales and sales organization to assist and identify customer business challenges and arrive at innovative solutions to solve the same. Manage account escalations and ensure timely delivery of the resolutions.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

APRIL 15, 2020

Manage the onboarding of new clients. Own the success of your portfolio customers on VWOHelp build loyalty by creating an excellent relationship with the customers working closely with the training teams, undertake operational and methodological training for your accounts. Ensure timely communication and on-time renewal closure.

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Donna is known for helping high-growth companies acquire and retain loyal, happy, and satisfied customers.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 25, 2022

Measuring and communicating the value provided to clients via business reviews. Collaborating and building close partnerships with executive, operations, and sales leaders. Foster account growth/expansion via new products and markets. Perform EtherVision portal demos, onboarding & training.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Assist customers and sales with the renewal process. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Apply here: [link].

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

JULY 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Boston, MA, US (On-site) Organization: LeanIX As a Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

Account Management 98

Account Management Management Account Planning Co-Creation 98

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future. I can spot opportunities.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Account Management Skills

JULY 27, 2021

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. Jenny 18:53. I think your event sounds fantastic.

Account Management 52

Account Management Decision-making Management Marketing 52

Account Management Skills

NOVEMBER 21, 2022

I worked in a really busy sales and marketing team. I was responsible for putting together big tender documents for this quite complex SAS product and worked really closely with some of the most brilliant kind of sales professionals. And there, I spent a few years really honing my skills in the commercial sphere. Beth 05:52.

Digitalization 104

Digitalization Account Management Marketing Leadership 104