Mike Kunkle

OCTOBER 8, 2023

It’s not just about listing features, but about communicating the core of your offerings and the problems they solve. It’s about being present and engaging across various platforms and touchpoints. They ensure that once a customer is acquired, they remain satisfied, engaged, and become loyal advocates for the brand.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. The let your client know a formal communication will follow and to reach out with questions. Before you present the price rise, know what you will concede on and have your walk away position in mind.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SalesPop

APRIL 30, 2021

Once again we’ll quote the RAIN group, from their white paper Competencies of Strategic Account Managers : “If you’re going to drive value proactively, a variety of people will need to do a variety of things. The creation of value in account management cannot be done by one person—it requires a team.

Account Management 80

Account Management Management Value Proposition CRM 80

Account Management Skills

JULY 12, 2021

One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team. One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team.

Meetings 52

Meetings Facilitation Account Management Account Growth 52

Janek Performance Group: Account Planning

JULY 25, 2023

Here, 72 percent of respondents said that account planning increased their understanding of their clients’ business. Creating alignment is more than presenting a quick fix. Critical Activities and Best Practices Expanding your opportunity within existing accounts sounds simple. However, success requires a concerted effort.

Account Planning 52

Account Planning Prioritization Decision-making Organization 52

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. The achievement of Customer Success metrics for platform adoption inside the present customer base is measured, supported, and made possible.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

ProlifIQ

AUGUST 17, 2023

Account Success Strategies: To foster account success and achieve expansion, businesses should implement several key strategies: Proactive Customer Support and Ongoing Communication: Being proactive in addressing customer concerns and maintaining open lines of communication helps build trust and enhances the overall customer experience.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Account Management Skills

JANUARY 24, 2022

Not only does this give him insight into the client’s communication style but also gauges their level of knowledge about the industry. You may be there to talk about or present one program or idea and pick up on multiple other opportunities that you can draw upon through follow-up questions. Repeat back your understanding.

Account Management 52

Account Management Management Decision-making Account Growth 52

SmartKarrot

APRIL 5, 2022

Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth. Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

Janek Performance Group: Account Planning

JULY 13, 2021

That’s a good way to go beyond just the present biggest accounts and identify those up-and-coming ones who can grow with your organization. It’s rare that there will be a rapid change in a client’s requirements that present an opportunity. The ideal account manager recognizes that this is a lengthy process.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 9, 2021

Drive strategic use of SMI’s data across the client organization and identify areas for account growth. Develop case studies, set account plans, and present actionable insights to clients. Initiating and participating in account planning sessions with both internal teams and the client’s key stakeholders.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. What are the key skills required for successful strategic account management? Are there other business units to sell into?

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

NOVEMBER 29, 2022

If you want to succeed with one or more of your accounts, you need to have a method and a strategy to follow. . Over many years, many plans have been put forth, but only a select number have persisted to the present. The Miller Heiman Large Account Management Process is one prominent example (LAMP).

Management 19

Management Account Management Key Account Management Profitability 19

SmartKarrot

NOVEMBER 24, 2020

Identify customer trends, successes, and challenges to leadership and present a point of view on how to innovate how we deliver success and services. You will be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. to drive success for our customers.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

OCTOBER 19, 2020

Demonstrate technical skills and product knowledge in all areas that allow you to collect and deliver effective (QBR/EBR) presentations to both current and potential stakeholders. Build out communications plans throughout the lifecycle with the customer. Apply here : [link].

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

APRIL 20, 2020

You will collaborate with internal teams to resolve and ensure a successful renewal and growth. Collect, analyze, and present customer feedback as well as enhancement requests to drive continuous improvement in the product and customer experience.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

OCTOBER 13, 2022

To close the deal, the salesperson or account manager will have all the background knowledge and data they require from this. The customer should only have one question when an opportunity for an upsell or cross-sell presents itself: How much? Easy and effortless communication. What are the aches and pains?

Account Management 10

Account Management Customer Success Management Negotiation 10

SmartKarrot

NOVEMBER 26, 2020

Customer Success Manager Location: Remote, OR, US Organization: Intermedia Cloud Communications As a Sr. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

Account Management Skills

AUGUST 17, 2021

It’s designed to take your agency from unpredictable project revenue to more predictable account growth. And it just so happened that a former director of Stratton Craig was presenting on copywriting. Transcript: Jenny 00:03. Today, I’m delighted to introduce Nina Whittaker to the show.

Account Management 40

Account Management Communication Management Advertising 40

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 29, 2021

Now if you are an account manager, and you want to raise your value, increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. So, there are some people, maybe 20% of account people who are really good at PMing as well.

Account Management 40

Account Management Management Client Relationships Decision-making 40

Account Management Skills

MARCH 23, 2021

Then you’ve got project management, which is obviously about being really super organised, great communication skills, all those sorts of things, resource management in terms of people and then finally and really, really super important, of course, is budget management. What do you do? Do you kill it? Do you track transition it?

Account Management 52

Account Management Banking Advertising Profitability 52