Arpedio

JUNE 1, 2023

. #6 Customers Need to be at the Forefront of Everything you do When you put the customer in the center, and you bring cross-functional resources into the account planning process, amazing things happen. This further emphasized the importance of proactive and regular customer engagement to drive account growth.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Account Management Skills

JULY 12, 2021

One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team. One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team. Let’s talk about that.

Meetings 52

Meetings Facilitation Account Management Account Growth 52

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SalesPop

APRIL 30, 2021

Once again we’ll quote the RAIN group, from their white paper Competencies of Strategic Account Managers : “If you’re going to drive value proactively, a variety of people will need to do a variety of things. The creation of value in account management cannot be done by one person—it requires a team.

Account Management 80

Account Management Management Value Proposition CRM 80

Janek Performance Group: Account Planning

OCTOBER 25, 2023

Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. Clearly, sales organizations need to improve account planning. Instead, be proactive.

Account Planning 52

Account Planning Decision-making Communication B2B 52

PandaDoc

APRIL 21, 2023

Overall strategic value Another crucial consideration is the account’s overall strategic value to your business. Look beyond its present or future financial worth, and check for other ways your business could benefit from prioritizing a relationship with the account. Test and ascertain the effectiveness of your plans regularly.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

SmartKarrot

APRIL 19, 2023

The achievement of Customer Success metrics for platform adoption inside the present customer base is measured, supported, and made possible. Create case studies of success that are aligned with customer goals and expansion prospects, and customise standard QBR presentations.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

Mike Kunkle

OCTOBER 8, 2023

It’s about being present and engaging across various platforms and touchpoints. Customer Experience: Sustaining Growth Through Satisfaction Customer service, support, success, and/or experience – by whatever name you call these teams – are the guardians of revenue retention and the connective tissue for account growth.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

The Center for Sales Strategy

SEPTEMBER 17, 2018

Presenting and closing “plenty” of proposals. Some sellers wonder why they miss sales goals on a regular basis even though they are busy as a bee. Making “plenty” of face-to-face calls. Conducting “plenty” of post-sale follow-up tasks. All of these activities usually equal another month short of exceeding their sales goals.

Sales 84

Sales Account Growth Management 84

Janek Performance Group: Account Planning

JULY 25, 2023

Here, 72 percent of respondents said that account planning increased their understanding of their clients’ business. Creating alignment is more than presenting a quick fix. Think of the time and resources your marketing and sales teams invest in developing new relationships. Sometimes, this requires customized solutions.

Account Planning 52

Account Planning Prioritization Decision-making Organization 52

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). usage, transaction volume, vendor enrollment, etc.).

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

Account Management Skills

JANUARY 24, 2022

You may be there to talk about or present one program or idea and pick up on multiple other opportunities that you can draw upon through follow-up questions. book an Account Accelerator Programme discovery call. Listening to the customer is key to forming the right questions and developing the urgency of their need.

Account Management 52

Account Management Management Decision-making Account Growth 52

SmartKarrot

APRIL 5, 2022

Prepare clear executive-level presentations for the team and senior management highlighting customer retention, adoption, and growth. Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

JANUARY 27, 2022

Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present. Identify opportunities for account growth within your managed accounts. Provide mentorship and coaching to junior members of the customer success team.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

JANUARY 13, 2022

Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

DECEMBER 17, 2021

Work with the customers to identify their needs on both a short and long term basis, presenting action plans where necessary (think: how does the product fit into their goals?). Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

Account Manager Tips

NOVEMBER 9, 2020

Before you present the price rise, know what you will concede on and have your walk away position in mind. Will you negotiate or will you back down? If your client challenges you and you immediately say to revoke the increase and pretend you never had the conversation - you'll forever be a doormat.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

NOVEMBER 9, 2021

Drive strategic use of SMI’s data across the client organization and identify areas for account growth. Develop case studies, set account plans, and present actionable insights to clients. Lead client engagements through constant consultative contact with users and decision-makers.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

SEPTEMBER 3, 2021

Proactively address gaps in product adoption and work with customers in order to achieve account health. Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities. Be a liaison between external and internal stakeholders.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. Are there other business units to sell into? Can you champion make introductions?

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

NOVEMBER 24, 2020

Identify customer trends, successes, and challenges to leadership and present a point of view on how to innovate how we deliver success and services. You will be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. to drive success for our customers.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

MARCH 16, 2021

Present the value proposition and product features to audiences ranging from Senior Executives and Project Management Leaders to frontline end-users. Helping to negotiate and drive renewals and incremental account growth. Identify risks to customers achieving their stated business goals by developing risk mitigation plans.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

OCTOBER 19, 2020

Demonstrate technical skills and product knowledge in all areas that allow you to collect and deliver effective (QBR/EBR) presentations to both current and potential stakeholders. You will be responsible for key customer success metrics, including customer churn, account growth, and renewals. Apply here : [link].

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

APRIL 6, 2021

How they achieved account growth? Support your statement with real examples and case studies. Have case studies that include the benefits of customer success. How a client grew revenue? Was there an increase in team productivity? Did the retention percentage improve? Show these examples and support your strategy for them around it.

Customer Success 18

Customer Success Software Software Decision-making 18

SmartKarrot

NOVEMBER 26, 2020

Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer. Apply here: [link] Role: Strategic Customer Success Manager Location: Remote, London, GB, UK Organization: Headspace Inc.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

APRIL 20, 2020

You will collaborate with internal teams to resolve and ensure a successful renewal and growth. Collect, analyze, and present customer feedback as well as enhancement requests to drive continuous improvement in the product and customer experience.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

Account Manager Tips

MAY 25, 2021

In other words, spend more of your time and resources on the clients with the best growth potential. Not all customers are key accounts. The greatest return on investment requires a portfolio of clients with significant opportunity for account growth. Burnett, K. Strategic Customer Alliances. London, UK: Pitman.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. For example, and you get them talking?

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

ProlifIQ

AUGUST 17, 2023

Conclusion: The land and expand strategy presents a potent opportunity for B2B sales and customer success leaders to unlock growth and success. By focusing on acquiring new customers and nurturing existing accounts through personalized expansion strategies, Saas companies can achieve exponential business growth and increased revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Janek Performance Group: Account Planning

JULY 13, 2021

That’s a good way to go beyond just the present biggest accounts and identify those up-and-coming ones who can grow with your organization. It’s rare that there will be a rapid change in a client’s requirements that present an opportunity. The ideal account manager recognizes that this is a lengthy process.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

Mercuri International

MAY 23, 2023

Set objectives & strategy A SAM should create a sensible and sustainable strategy for strategic accounts, help develop the account plan, and build buy-in across the organization. AI tools to augment the SAM might include: Embedded tools to predict strategic account growth areas.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

SmartKarrot

NOVEMBER 29, 2022

If you want to succeed with one or more of your accounts, you need to have a method and a strategy to follow. . Over many years, many plans have been put forth, but only a select number have persisted to the present. The Miller Heiman Large Account Management Process is one prominent example (LAMP).

Management 19

Management Account Management Key Account Management Profitability 19

SmartKarrot

OCTOBER 13, 2022

To close the deal, the salesperson or account manager will have all the background knowledge and data they require from this. The customer should only have one question when an opportunity for an upsell or cross-sell presents itself: How much? Do they face any new difficulties that might present chances for growth?

Account Management 10

Account Management Customer Success Management Negotiation 10

Account Management Skills

MARCH 23, 2021

So there’s a lot of companies who are on the acquisition trail, and that prevents that presents itself a distinctive problem because, , how do you integrate an organisation into a larger and swallow it up? And it keeps the agency relevant, it helps to do, it should fuel the account growth plans and things like that.

Account Management 52

Account Management Banking Advertising Profitability 52