Hubspot Sales

MAY 10, 2018

Bad sales advice is shockingly common -- and you don’t want to find out you’ve been misdirected the hard way. After all, every mistake means it’s harder to achieve your sales goals. I once worked for a manager who put a great deal of emphasis on activity metrics rather than actual sales results. 1) “Focus solely on activity.”.

Sales 104

Sales Decision-making Account Management Negotiation 104

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. The Impact of selling a customer success software to the C-suite. This blog will help you create a case for CS software. How to Sell your Customer Success Software to C-level Executives.

Customer Success 18

Customer Success Software Software Decision-making 18

Account Manager Tips

AUGUST 14, 2022

Key account manager attributes 10 essential skills for key account managers and where to learn them for free 1. Sales Find the course that's right for you How to identify your skill gaps Define success What goals do you need to achieve? From service delivery to account growth, to customer retention, and everything between.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Zendesk

OCTOBER 20, 2023

Customer success plans can boost customer satisfaction , improve customer retention , lead to future sales, create brand advocates , and increase customer lifetime value (CLV) for your business. Identify sales opportunities via cross-selling and upselling. If done correctly, a customer success plan can help: Reduce customer churn.

Customer Success 52

Customer Success Onboarding Software Software 52

KAMCast

OCTOBER 27, 2021

In this episode, I am joined by Nashville-based David ‘Ledge’ Ledgerwood, Managing Partner at Add1Zero, a business that provides lead-to-close sales execution for tech-enabled B2B service companies ready to take the leap from 6 to 7-figure annual revenue.

Account Management 40

Account Management Key Account Management Onboarding Account Growth 40

Revegy

OCTOBER 16, 2018

While CRMs can serve as the global warehouse for customer data, they were not purpose built for KAM and they alone do not provide the actionable intelligence required to drive key accounts growth. Why CRMs Alone are not Adequate for Key Account Management. What does a Purpose-Built Key Account Management Software Look Like?

Key Account Management 40

Key Account Management Account Management CRM Management 40

PartnerTap

JULY 11, 2023

What if when they sit down with their partners for their QBRs they could focus on each sides’ top corporate initiatives, board-level priorities, personal ambitions, and key targets – not on manual account mapping and rep matching. Check out this masterclass webinar to see how to drive new logo growth in one click.

CRM 52

CRM Account Growth Software Software 52

PandaDoc

APRIL 21, 2023

However, this is sometimes easier said than done, and many sales organizations struggle to develop a strategy that gets real results. Benefits of implementing successful account management strategies Successful account management strategies enable you to build win-win alliances with your most significant clients.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

APRIL 21, 2022

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Partner with the Sales organization to identify revenue opportunities in existing accounts.

Customer Success 19

Customer Success Account Growth Client Relationships Customer Experience 19

SmartKarrot

JUNE 17, 2022

Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Own renewals planning from scoping to contracting.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

MARCH 7, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Be the voice of the customer and provide inputs and feedback into other parts of the organization including; Product, Sales, Engineering, Machine Learning, and others.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

Arpedio

JANUARY 11, 2023

The technical definition of account management is when you have a structured approach to managing and growing your relationship with your customers to achieve mutually beneficial goals. In order to succeed in today’s B2B industry, you need to align your sales strategies to sales and buyer expectations for personalization.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

FEBRUARY 10, 2022

Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Help clients achieve their business goals through the software.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales. Manage and coach the inbound phone team.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

SEPTEMBER 3, 2021

Proactively address gaps in product adoption and work with customers in order to achieve account health. Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities. Software Installation and Implementation of the APS suite.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

MARCH 15, 2021

Assist sales in contract terms and expectations. Facilitate new customer account creation and signups (hundreds >> thousands of individuals). Manage the training process and communication for customers regarding new software features, enhancements, and general updates. Manage customer expectations and relationships.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

JULY 17, 2020

You will play a critical role in helping customers to achieve their Marketing and Sales business goals by leveraging Engagio technology and services. As a CSM at Auvik, You’ll have to work together with the product team, sales, marketing and customer support to help the users of the network management software be as productive.

Customer Success 10

Customer Success Account Management Account Growth Leadership 10

SmartKarrot

APRIL 20, 2020

Partner with internal Okta team members to align account activities with the customer’s business case and strategy. Work with the sales team to properly sell and position Success Services. Partner with internal Okta team members to align account activities with the customer’s business case and strategy.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

JUNE 12, 2020

The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions.

Customer Success 10

Customer Success Account Growth Negotiation Organization 10

SmartKarrot

OCTOBER 14, 2022

CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Unfortunately, they frequently fall short of expectations for revenue growth. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Unfortunately, they frequently fall short of expectations for revenue growth. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. And so that’s the link between the two.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

FEBRUARY 26, 2021

It is a way in which companies identify their major competitors, look into their product, sales, marketing, and customer retention strategies. Start with founding date, revenue, funding, employee count, account growth, etc. Understand competitor sales tactics, value propositions, design. What are their channels?

Value Proposition 10

Value Proposition Acquisition Media Suppliers 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. Creating a customer account journey can tell the tale of your customer’s interactions with your brand across all touchpoints. Next, you want to expand your accounts and retain the existing accounts.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

APRIL 15, 2020

Role: Customer Success Manager Location: Delhi, India Organization: Wingify Software Pvt. Own the success of your portfolio customers on VWOHelp build loyalty by creating an excellent relationship with the customers working closely with the training teams, undertake operational and methodological training for your accounts.

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. She is a Customer Success Manager Strategist at Catalyst Software who helps several companies retain and satisfy their customers. In the last two decades, she has created and led several recognized Customer Success, Sales, and Marketing teams.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 29, 2021

Now if you are an account manager, and you want to raise your value, increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. You mentioned the sales team earlier on. That’s not the way sales should work.

Account Management 40

Account Management Management Client Relationships Decision-making 40