Louise Collins Associates

NOVEMBER 24, 2017

So when organisations have tried, and failed, to introduce Key Account Management (KAM) it is no different. My observation across multiple organisations is that KAM often lacks the leadership required to make it work. Effective Key Account Management (KAM) requires organisational leadership and specific coaching.

Leadership 52

Leadership Sales Leadership Key Account Management Account Management 52

Account Manager Tips

AUGUST 9, 2022

Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in key account management. Connected with key stakeholders and decision makers. you can submit your own question for me to answer. Learn more. Responded to open issues.

Negotiation 130

Negotiation Value Proposition Brainstorming Suppliers 130

Hubspot Sales

APRIL 27, 2023

While it is important for account executives to have great communication skills — verbal and written — they also need to know how to negotiate new contracts and renew existing contracts. The average annual salary for an Account Executive is $59,630 , and it can get as high as $110,000.

Sales 111

Sales Account Management Communication Sales Management 111

Arpedio

FEBRUARY 15, 2024

Identifying Mobilizers can be challenging, as they may not always hold traditional leadership titles or occupy prominent roles within the hierarchy. They leverage their credibility and track record of success to inspire confidence in the proposed solution and motivate stakeholders to take decisive action.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Mike Kunkle

FEBRUARY 5, 2023

Servant leadership is a better concept today, and I prefer “influence” and “guide” to control, per se. The most commonly supported activities for commercial methodologies include prospecting and opportunity management. In reality, though, control is an illusion.

B2B 198

B2B Sales Decision-making Negotiation 198

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Strike deals and conclude negotiations. Create and maintain a vibrant, customer-focused culture.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 2, 2022

Evolve the customer engagement models to incorporate both managed and self-service orientations. Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

MAY 17, 2022

Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. Take a leadership role in the completion of special projects to support Strategy and Customer Success.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

APRIL 6, 2023

Manage a high-performing team in DACH and Western Europe by recruiting, coaching, and inspiring them. Manage escalations and negotiations personally, working with your immediate reports. Strike deals and conclude negotiations. Create and maintain a vibrant, customer-focused culture.

Customer Success 15

Customer Success Negotiation Stakeholders Onboarding 15

SmartKarrot

SEPTEMBER 9, 2022

Own the overall success of the CS function through leadership, KPIs, systems, tools, and processes. Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Work closely with Account Managers to drive customer renewals.

Customer Success 19

Customer Success Onboarding Profitability Negotiation 19

SmartKarrot

APRIL 27, 2021

Create and implement a customer success engagement model inclusive of account management, retention and cross-sell/up-sell initiatives. Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Managing the renewal process and negotiating multi-variable contracts.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

MARCH 2, 2023

Develop, manage, and actively participate in meeting/exceeding SLAs and KPIs in support of business goals by designing and overseeing effective operational systems and processes. Manage the BetterYou Help Center, handle member and customer support tickets, and own member and customer support.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Account Management Skills

MARCH 9, 2021

Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role. And change control management.

Digitalization 40

Digitalization Management Account Management Communication 40

SmartKarrot

APRIL 26, 2021

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements.

Customer Success 10

Customer Success eCommerce Stakeholders Onboarding 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar. Donna Weber. Emilia D’Anzica.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

JULY 17, 2023

Roy Murphy from Synthetic is going to provide an update on the current AI landscape, how brands & agencies are using AI, ethical considerations and challenges and we’ll be sharing some specific use cases for account managers. So all of that to say, the idea of being an account manager was not on my radar whatsoever.

Account Management 52

Account Management Meetings Management Digitalization 52

Zendesk

JUNE 28, 2022

Enterprise sales tend to have an extended sales cycle, and they’ll involve many high-level people—on average, half a dozen stakeholders or company influencers will have a say. With MEDDIC, reps learn how to progress through a methodical assessment, qualification, and analysis of the enterprise accounts they’re negotiating with.

Sales Training 52

Sales Training B2B Sales Profitability 52

SBI

NOVEMBER 7, 2019

Wootton will join Seismic’s senior leadership team and continue to lead the Percolate team, reporting directly into Seismic CEO Doug Winter. Qstream can be used for sales onboarding or ongoing reinforcement and can test and reinforce sales qualification skills, sales negotiation, & product knowledge. Sales Asset Management.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20