SmartKarrot

OCTOBER 25, 2021

Identify opportunities for continuous improvement including evolving processes, playbooks, setting OKRs, and guiding the broader customer journey. Lead cross-functional initiatives driving customer success outcomes to improve the customer experience across segments.

Customer Success 19

Customer Success Onboarding Account Planning Customer Experience 19

Jermaine Edwards

MARCH 17, 2020

The term customer life cycle is still very new and can be traced back to the early 90s. Its use was popularised in the field of marketing and spawned a new thought movement that inspired what is now used within the customer experience industry. Strengthen brand position and retention of key customers.

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

Arpedio

AUGUST 24, 2022

To put it really simple: Account planning is the process that occurs when you map out essential details about a new prospect or an already existing customer. Think of it like this: a marketing strategy that sales, marketing and account management professionals use in order to maintain marketing efforts to their existing clients.

Account Planning 52

Account Planning Account Development Management Account Management 52

SmartKarrot

JANUARY 27, 2023

Develop C-Suite relationships to build an understanding of the customers’ organisation, their business priorities and the overall market landscape and then to use these insights to utilize the Experience platforms to create value for the clients.

Customer Success 19

Customer Success Energy and Utilities Construction Stakeholders 19

SmartKarrot

APRIL 21, 2023

Work together with internal cross-functional teams to enhance the whole customer experience, including product management, sales, and marketing. Make collaborative account strategies with your clients that can be monitored often using quantifiable goals.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

AUGUST 24, 2022

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an account strategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

JANUARY 21, 2022

Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

MAY 28, 2021

Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Work with internal teams to balance, meet and exceed customer expectations.

Customer Success 10

Customer Success Logistics Customer Experience Account Strategy 10

SmartKarrot

AUGUST 10, 2021

Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Develop and execute on account strategies for emerging accounts, while working alongside Sales to deliver positive outcomes for clients.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

SmartKarrot

AUGUST 24, 2021

Apply here: [link] Role: Director, Customer Success Location: Arlington, VA, US Organization: Axios As a Director of Customer Success, you will collaborate with cross-functional stakeholders across product, tech, operations and marketing to operationalize customer support and renewal strategy.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Arpedio

JANUARY 11, 2023

Based on an assessment, ARPEDIO’s Account Management Tool reaffirms sales and account management best practice while coaching sales reps and account managers to add best practice tactics to their overall sales or account strategy. Three unique features that comes with the Account Management solution are: 1.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

APRIL 13, 2023

Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry. Alex Raymond Alex Raymond is the CEO and founder of Kapta , a company that provides software solutions for enterprise account management.

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

AUGUST 4, 2021

Apply here: [link] Role: Customer Success Manager (Mid-Market) Location: Remote, United States Organization: Blend As a Customer Success Manager, you will build and deepen executive relationships with the customer base to help influence their long-term technology and business decisions.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SBI

OCTOBER 22, 2019

In order to achieve and sustain growth across the overall portfolio, consistent processes, collaboration, and visibility are essential and should include marketing, customer success, product development, etc. This creates a consistent customer experience. Market positioning within an account.

Account Planning 23

Account Planning Key Account Management Account Management Sales 23

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SBI

APRIL 4, 2018

This week I interview Garry Mansfield , Founder of Outside In Sales & Marketing. Building the right strategy for each opportunity focused on winnable deals will improve win rates, reduce pipeline slippage, and help to raise the accuracy of the forecast. We call it Sales Tech Game Changers.

B2B 20

B2B Sales Decision-making Account Planning 20

SmartKarrot

JULY 20, 2022

Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Up-level and design a best-in-class Customer Success team – establishing a culture of execution, accountability, high performance, and winning along the way.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers. Apply here: [link].

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3

SmartKarrot

FEBRUARY 9, 2022

Role: Vice President, Customer Success Location: London, England, United Kingdom Organization: Adra As a Vice President of Customer Success, you will create a customer experience that will drive world-class retention and advocacy. Ensure successful deployments of Adra solutions with all customers.

Customer Success 3

Customer Success Prioritization Account Strategy Account Management 3