Groove HQ

FEBRUARY 27, 2024

These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support! appeared first on Groove Blog. They enable users to generate creative content, streamline processes, and extract insights from massive data sets.

Artificial Intelligence 62

Artificial Intelligence Marketing 62

Groove HQ

JANUARY 13, 2022

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog.

117

117

Groove HQ

JULY 20, 2020

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.

Software 140

Software Software 140

Apptivo

DECEMBER 15, 2023

What is customer service software? Customer service software Vs Customer relationship management 3. Touchpoints & Modes of customer service 4. Important components of customer service software 5. The top 5 must-have customer support tools that boost your business 6.

Software 52

Software Software Retail Media 52

Groove HQ

MAY 13, 2020

How we built a highly effective (and super lean) remote support team. The post How We Support 9,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support appeared first on Groove Blog.

110

110

Customer Think

OCTOBER 9, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And how […] The post Bilingual Customer Support: Where Live Agents and AI Coincide appeared first on Blue Ocean.

78

78

Customer Think

MAY 22, 2023

Have you considered offering self-service customer support? It’s a useful and increasingly popular option for businesses to support and educate their audiences. We’ll look at what self-service customer support is and how it works. And […]

105

105

Apptivo

DECEMBER 15, 2023

What is customer service software? Customer service software Vs Customer relationship management 3. Touchpoints & Modes of customer service 4. Important components of customer service software 5. The top 5 must-have customer support tools that boost your business 6.

Software 52

Software Software Retail Media 52

Customer Think

APRIL 8, 2024

As customers become more informed, businesses must shift from selling to enhancing customer experience. Sales enablement equips sales teams with the tools and info for better customer interactions, aiming to boost sales productivity and revenue […] This is where sales enablement comes into play.

Customer Experience 83

Customer Experience Sales 83

Groove HQ

MARCH 18, 2022

Researching customer support salaries for yourself or your team? The post Customer Support Salary Guide for 2022 appeared first on Groove Blog. We've got you covered.

62

62

Groove HQ

APRIL 20, 2022

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. The post 14 Best BigCommerce Customer Support Apps appeared first on Groove Blog. Which ones are worthwhile?

eCommerce 57

eCommerce 57

Groove HQ

APRIL 22, 2022

With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider. The post 24 Best Shopify Customer Support Apps appeared first on Groove Blog.

57

57

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support.

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

Groove HQ

DECEMBER 17, 2019

Learn how to create a knowledge base from the ground up that your customers will love. The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog.

132

132

Customer Think

NOVEMBER 14, 2022

Customer retention for a brand like Heineken may seem easy. So, B2B customer support is key to Heineken’s growth. During the podcast interview, Stephan Visser provided insight into their customer retention strategy. Beer giants wanted to improve relationships with B2B customers. So, […].

B2B 100

B2B 100

Groove HQ

DECEMBER 11, 2019

If you’re searching for customer service apps, chances are you’re looking for something quick and easy to lighten your support load. This list compiles the top apps to help customer service teams save time, reduce effort, and provide holistic customer support.

103

103

Groove HQ

JUNE 12, 2020

Eight ways we managed to save money, time, and customers by keeping support in-house. The post How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must) appeared first on Groove Blog.

Management 118

Management 118

Help Scout

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Innovation 94

Innovation Media Small Business Marketing 94

Groove HQ

MARCH 17, 2022

Angry customers. The post Dealing with Angry and Difficult Customers as a Customer Support Agent appeared first on Groove Blog. They're out there. And we've got solid tips to help you manage the situation.

Management 57

Management 57

Groove HQ

APRIL 28, 2020

Our best advice for smoothly transitioning your team to online customer support. The post Moving to Online Customer Support: 8 Tips to Ease the Transition appeared first on Groove Blog.

98

98

Apptivo

DECEMBER 7, 2023

What is CRM Support in customer service? Why do you nееd a CRM for customеr sеrvicе and support? Five tips for using CRM tools for customеr support 5. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7. What is CRM Support in customer service?

CRM 52

CRM Communication Facilitation Management 52

Apptivo

DECEMBER 7, 2023

What is CRM Support in customer service? Why do you nееd a CRM for customеr sеrvicе and support? Five tips for using CRM tools for customеr support 5. Usе support CRM to prioritizе support tickеts and rеsolvе issuеs morе еffеctivеly 7. What is CRM Support in customer service?

CRM 52

CRM Communication Facilitation Management 52

Groove HQ

MARCH 22, 2022

We've broken down the 7 main KPIs for customer service teams. The post Customer Support KPI Metrics and How to Use Them appeared first on Groove Blog.

57

57

Groove HQ

FEBRUARY 3, 2022

Setting up an ecommerce customer support team? The post Guide to Setting Up E-commerce Customer Support Teams appeared first on Groove Blog. We'll help you structure it for success, retention, and efficiency.

eCommerce 57

eCommerce 57

Customer Think

OCTOBER 28, 2021

As a thriving business, you are always looking for new ways to keep your customers satisfied and coming back for more. Unfortunately, a lot of businesses spend countless hours managing customer support tickets when they could be using their valuable time and resources creating an online knowledge base to delight (and educate) customers.

Management 115

Management 115

Customer Think

OCTOBER 1, 2023

If you’ve worked in the customer support industry you can relate. The one that started because an unhappy customer […] I remember the first time it happened to me. My day was going smoothly until I got the dreaded email—the one that has cascaded its way through the organization and landed in my inbox to resolve.

Organization 81

Organization 81

Groove HQ

OCTOBER 2, 2020

Help center software empowers customers to find answers to their questions. The post Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support appeared first on Groove Blog. I come from a big family. We all live in the same town, and we all have our roles to play.

Software 104

Software Software 104

Customer Think

MAY 19, 2023

Let’s take that knowledge and turn it from concept to practice for a discipline – say, customer service and support. When it comes to customer service, knowledge needed by a customer is almost never complete, constantly evolving, challenging […]

69

69

Customer Think

NOVEMBER 27, 2023

Customer support plays a major role in helping you engage a relevant audience and retain your existing customers. A customer’s journey with you doesn’t end as soon as they purchase your products or services. For as long as they are your customers, they’ll come to you to seek answers to their […]

59

59

Groove HQ

MARCH 21, 2022

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand. The post Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service appeared first on Groove Blog.

Customer Experience 52

Customer Experience 52

Groove HQ

MAY 1, 2020

Customer service teams that used to work together are […]. The post 5 Tips for Onboarding Your Team to New Customer Support Software appeared first on Groove Blog. Combine that with a worldwide pandemic and a sudden shift to remote work, and you’ve got a recipe for anxiety.

Onboarding 87

Onboarding Software Software Remote Working 87

Customer Think

FEBRUARY 28, 2024

The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers. In order to keep customers and expand the business, these […]

Internet 78

Internet 78

Groove HQ

JULY 1, 2020

The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog. Our favorite tools for growing businesses looking to keep costs down and efficiency way up.

98

98

Groove HQ

JULY 15, 2019

Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? The post Customer Support Specialists and Beyond: How to Build (or Join!)

68

68

Customer Think

MAY 2, 2021

When you break it down, customer support is a business’ ability to meet their customers’ needs. However, this definition doesn’t take into account the transactional way customer support is handled, and it’s that which improves customer loyalty.

Meetings 78

Meetings 78

Customer Think

SEPTEMBER 24, 2021

When Customer support is the problem Nothing is 100%. A Customer who expects and demands perfection is ce. Things fail, products break, even very important services go dark from time to time.

Customer Experience 64

Customer Experience 64

Groove HQ

JULY 15, 2019

Here’s something you won’t expect a customer support platform to say outright: Gmail is awesome for customer support. In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. Because if […].

Small Business 87

Small Business Software Software 87