Strategic Account Management Association

JUNE 14, 2021

Our program is oriented around three core, client-focused pillars: Culture : Create a customer-centric culture Trusted Advisor : Serve as a strategically aligned, trusted advisor Global Delivery : Optimize our client experience to consistently exceed expectations. We reimagined how to solve client challenges: by bringing the clients together.

Global Accounts 520

Global Accounts Account Management Management Brainstorming 520

Zendesk

DECEMBER 1, 2020

Digital transformation and customer experience. Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Reskilling employees. Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

ACT

MARCH 21, 2023

In this blog, we’ll delve deeper into the current professional services market and discuss a few noteworthy industry trends. Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. That could perpetuate the labor shortage further.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Red Star Kim

JUNE 7, 2023

Most firms had client listening and research programmes to support this work, We need to ask questions about what fee-earners are seeing and hearing from their clients today and to help them consider what this might imply about the future needs. This enables early action to position your firm appropriately.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Envisio

AUGUST 14, 2023

If we wanted to really make a comprehensive list of every single KPI a local government could measure, this blog post would take a really long time to read (and write) and would not be particularly useful. For this blog, because we are looking at performance measurement more broadly, that’s the term we will focus on. Keep it tight.

Government 52

Government Energy and Utilities Cybersecurity Insurance 52

SmartKarrot

APRIL 29, 2022

Metaverse is set to reimagine the scene of online engagement. The conferences are not in-person but ensure the user has the complete experience. In this, customers or employees can train in an interactive and effective manner. Immersive training will reduce the gap between in-person interactions and remote workings.

B2B 10

B2B Marketing Logistics Advertising 10