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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

Customer-facing teams need to continue to up their virtual game, even as they learn how to optimize a balance of virtual and in-person engagement. We’ve been using e-auctions for 20 years. But at the same time, not being there on the ground means I can’t learn what I need to learn about my customer.

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9 ways to improve strategic effectiveness

Shapecast

Balanced scorecards areas include a financial perspective, internal business perspective (including operations, etc), customer perspective and learning and growth perspectives. By taking the time to really brainstorm, the ability to create real innovation or radically different way of achieving the same outcome can be found.

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Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Read on for the full conversation, and if you like what you learn, join our Startup Central Slack Community for more conversations like this. While some customers may be cutting back on holiday spending, e-commerce sales are up 32 percent this year. Lean on AI-powered tools to help keep up with increased demand.

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Recap of PIEworks: How to Create a Culture of Innovation and Continuous Improvement

ClearPoint Strategy

During this event, we took a deep dive into the inner workings of Dublin’s internal innovation team, PIEworks – a cross-functional team serving as the City’s resource for three areas of focus: P rocess Improvement, I nnovation, and E ngagement. Continuous improvement means continual learning. Brainstorming.

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Book review: The Strategy Book by Max McKeown

Red Star Kim

Becoming a strategic thinker – a strategist – is about getting better at shaping events…You learn that reacting and responding to events is just as important as planning”. I liked the idea of a learning approach to strategy – engage as many people as possible with the strategy so they can adapt and feedback to the leadership team. (On

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56 Strategic Objective Examples for Your Company to Copy

ClearPoint Strategy

Use this list of objectives to brainstorm what’s most important for your industry and your specific strategy, then build a set of objectives that best represent your organization. Think of two financial services companies: Goldman Sachs and E*TRADE. Learning & Growth (L&G) Objectives.

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10 tips to foster efficient inter-departmental collaboration

PandaDoc

Teams will also be able to brainstorm ideas more efficiently and come up with more creative solutions. Make sure you identify important project stakeholders across your company at the beginning of the project. Foster a community of group problem-solving and brainstorming. Sign up for a free 14-day trial today to learn more.