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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. But that’s a topic for a different day. It all starts with selecting the right accounts. #4:

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. And we need extensive collaboration with potential suppliers to explore requirements and alternative technologies? As one executive explained, “Buy and sell widgets virtually?

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Stakeholder Mastery 3.0 – The Six Steps You Must Take

Jermaine Edwards

In 2016 I wrote a post on the five foundation steps for stakeholder management success in key account management, that was well received and guided lots of leaders. Our contacts and stakeholders just aren’t making decisions – How do we deal with their disengagement and getting pushed back and back while they still expect more from us?

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20 Strategic Planning Models to Consider

ClearPoint Strategy

The bargaining power of suppliers. Created in 1987, the goal of Baldrige is to help organizations innovate and improve, while achieving their mission and vision. The leadership team or stakeholders identify the major issues and goals as a first step. The goal is to establish common visions and values for all stakeholders.

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Actionable Organization Strategy Course

OnStrategyHQ

Nike: To bring inspiration and innovation to every athlete* in the world. -*If Mission Workshop [Step One] Brainstorm: Ask participants to review how the survey responses were organized in themes — add more ideas if needed. (OR OR brainstorm on the board). How might we innovate or change our teaching model to serve more youth?

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Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

Although this new order has produced important innovations – e.g. employee inputs are often reinforced by contractors, competitors are sometimes partners, and teams can extend beyond corporate boundaries – it has left many employees struggling to understand how to operate effectively in these new contexts and how to navigate their roles.

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The Straightforward Guide to Value Chain Analysis

Hubspot Sales

The business needs to dedicate time and resources to innovation, research, and development. The team tasked with creating the value chain analysis should brainstorm ways each activity provides value to customers and the business as a whole. Technology development helps a business innovate. Inbound Logistics. Operations.