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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. But that’s a topic for a different day. It all starts with selecting the right accounts. #4:

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers. And we need extensive collaboration with potential suppliers to explore requirements and alternative technologies? As one executive explained, “Buy and sell widgets virtually?

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Stakeholder Mastery 3.0 – The Six Steps You Must Take

Jermaine Edwards

The approach you take to managing stakeholders will also be guided by the history with the customer, their business size, their willingness to embrace innovation in their business, their appetite for growth and the project you are working on. It’s brainstorming time. The Stakeholder Reality. How available will they need to be?

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Switching CRMs: the No BS, No Headache Guide

Insightly

Stagnant product development – When was the last time your CRM vendor released an innovative feature? Do some team brainstorming with the expressed intention of defining (or refining) top-level CRM goals. Requests for updates/dashboards/reports are always backed up. All of this puts unnecessary strain on your administrators.

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The Straightforward Guide to Value Chain Analysis

Hubspot Sales

The business needs to dedicate time and resources to innovation, research, and development. The team tasked with creating the value chain analysis should brainstorm ways each activity provides value to customers and the business as a whole. Technology development helps a business innovate. Inbound Logistics. Operations.

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Actionable Organization Strategy Course

OnStrategyHQ

Nike: To bring inspiration and innovation to every athlete* in the world. -*If Mission Workshop [Step One] Brainstorm: Ask participants to review how the survey responses were organized in themes — add more ideas if needed. (OR OR brainstorm on the board). How might we innovate or change our teaching model to serve more youth?

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Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

Although this new order has produced important innovations – e.g. employee inputs are often reinforced by contractors, competitors are sometimes partners, and teams can extend beyond corporate boundaries – it has left many employees struggling to understand how to operate effectively in these new contexts and how to navigate their roles.