SmartKarrot

SEPTEMBER 16, 2021

Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers.

Customer Success 19

Customer Success Cybersecurity Onboarding Suppliers 19

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive business growth and mitigate client churn through client advocacy and referenceability.

Customer Success 19

Customer Success Facilitation Onboarding Decision-making 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

NOVEMBER 8, 2023

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth.

Customer Success 10

Customer Success Onboarding Negotiation Communication 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

AUGUST 11, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Advise customers on adapting and templatizing their workflows for Nuix Discover.

Customer Success 10

Customer Success Facilitation Onboarding Business Growth 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Onboarding Negotiation Account Strategy 10

SmartKarrot

SEPTEMBER 27, 2020

Having understood the definition of the use case, below are a few reasons that define the purpose of a use case document. A use case document helps you understand the whole system in a functional way. And the actors on the right side are the system programs responding to every customer’s action. How to write a Use Case Document?

Business Growth 10

Business Growth Brainstorming Software Software 10

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Leverage sales enablement tools to track account engagement and prioritize follow-up activities.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Nutshell

MARCH 19, 2024

Affordable growth: When the team is more productive, you can look forward to more business growth without the expense of additional team members. When every department in your organization can access this central database, you pave the way for enhanced customer experiences at every company touch point.

CRM 71

CRM Sales Software Software 71

Help Scout

MAY 12, 2021

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. What is customer retention and how is it measured? The customer feedback and reviews mentioned in the previous sections.

Finance 115

Finance Account Management Business Growth Communication 115

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Arpedio

FEBRUARY 15, 2024

By focusing on building relationships and providing value throughout the pre-sales journey, businesses can create positive impressions that resonate with customers long after the initial purchase. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Create a document or guide to outline these expectations and share it with the team.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Create a document or guide to outline these expectations and share it with the team.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS.

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

Innovation 10

Innovation Decision-making Software Software 10

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

JUNE 11, 2023

Jira is a bit tricky when it comes to customizing workflows, establishing standard processes, and adding unique fields. Scalable performance Every organization seeks scalability in their project management tool so that their processes and solution can keep up with their business growth. Read on to learn more.

Software 10

Software Software Artificial Intelligence Customer Success 10