SmartKarrot

NOVEMBER 10, 2022

Role: Director – Customer Success Location: New York, NY (Hybrid) Organization: Rokt As a Director of Customer Success, you will be mastering the functionality of the platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs. Apply here: [link].

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. Stakeholder engagement in the change management process can be encouraged by sharing plans and strategies for change with them.

Customer Success 19

Customer Success Client Relationships Stakeholders Onboarding 19

SmartKarrot

JANUARY 11, 2022

Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Partner with key customer stakeholders to educate them on the optimal ways to implement and use Moss’ products and services.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Sustain business growth and profitability by maximizing value.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SuperOffice

AUGUST 1, 2022

40% of businesses miss their revenue targets. Interestingly, the same report shows that only 21% of underperforming organizations are aiming to increase the average sale price for deals. To close larger deals, you need to revisit and adjust the whole business strategy – from brand positioning to marketing and sales campaigns.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Drive new business growth through greater advocacy.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive. Marketing, Sales, Product, Engineering).

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

MARCH 24, 2022

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

APRIL 8, 2022

Organization: BetterUp. As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Organization: Athelas. Organization: GfK. Identify and engage with additional client contacts to support business growth. Organization: TPG Telecom.

Customer Success 19

Customer Success Government Innovation Leadership 19

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Left to itself, organizations remain dependent on individual account manager(s) passion and drive which does not lead to consistent results.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

Arpedio

JULY 11, 2022

And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you. We call these stakeholders ‘Champions’, and ultimately, you want as many of these as possible. Noone wants to spend all their time interviewing, onboarding and training.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Defining and optimizing the client onboarding lifecycle based on client segmentation. Helping drive new business growth through greater client advocacy and referrals.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Develop key relationships with customer contacts ranging from daily users to executive stakeholders.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability. Also, bring new business from the customers.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. Even worse, the number of organizations dissatisfied with their CX capability has grown by 15% since last year. On a positive note, organizations with a structured Voice of the Customer (VoC) program increased by 36.5%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

SEPTEMBER 28, 2023

This blog is a playbook for successful customer renewals; it provides steps for you to organize your efforts in ways leading to successful customer renewals. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth. Also, assess their usage and map it to their needs.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JULY 8, 2020

The difference here to notice is that vendors are interacting with the decision makers of customer’s organization. Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

Arpedio

MARCH 5, 2024

In this comprehensive guide, we’ll delve into the world of account management solutions, exploring what they entail, why they matter, and how they can benefit your organization. ARPEDIO’s solution, integrated seamlessly within Salesforce , serves as a centralized repository for organizing and accessing critical client information.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. This requires businesses to move towards innovation and sustainability.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

JUNE 1, 2022

Define operational metrics for the Customer Success organization. Partner closely with Implementation and Support to accelerate a customer’s ability to achieve its business outcomes. Primary contributor to the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

Zendesk

JULY 13, 2022

In the future of work, employees are your most important stakeholders. In a Zendesk survey, 68 percent of company leaders said they see a direct link between employee service and business growth. Develop a strong onboarding program. Develop a strong onboarding program. Data supports this. Save on turnover costs.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

ProlifIQ

AUGUST 17, 2023

Identifying Potential Growth: Gartner reports that by 2023, 80% of a company’s future revenue will come from just 20% of its existing customers. This statistic underscores the importance of identifying the next growth engine within an existing organization. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

MARCH 16, 2022

Role: Senior Director, Customer Success Location: Remote, California, United States Organization: Acre As a Senior Director of Customer Success, you will direct and support a team to manage a portfolio of clients, actively working to ensure they are generating the maximum value from the Higg tools and services.

Customer Success 3

Customer Success Onboarding Negotiation Client Relationships 3

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Create a culture of customer success that ensures retention and growth are company-wide initiatives.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Drive customer outcomes, product adoption, onboarding, and customer experience.

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Capture and communicate the impact of the team’s work to both internal and external stakeholders.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Planview

JULY 19, 2023

It became apparent that organizational change management was needed for the implementation team first before the change could be driven into the organization. From there, the implementation team was ready to tackle the challenges of driving the change across the organization. There was a lot of “storming” in the beginning.

Decision-making 40

Decision-making Stakeholders Government Leadership 40

Janek Performance Group: Account Planning

AUGUST 4, 2021

Coach them in how to identify what mix of communication styles they themselves use and the ones that key stakeholders in their client organizations use. From your organization’s end, that means knowing the process and cadence for servicing and growing accounts.

Account Management 40

Account Management Management Communication Stakeholders 40

Insightly

JANUARY 18, 2023

What to look for in a CRM for consulting firms Why Insightly is the best consulting CRM Grow your consulting business with Insightly Why you need a CRM for your consulting company A consultant’s business starts with acquiring new clients. Doing so lets you focus on meaningful work while fostering your business growth.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

Hubspot Sales

SEPTEMBER 13, 2023

You’ll also be able to predict the capital you have available to make investments that encourage business growth, such as new software or training for teams. If your projection requires you to have more people on the team, you’ll be able to hire, onboard, and train them to handle all the deals. Manage inventory better.

Sales 92

Sales Decision-making Finance CRM 92

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . An organization will come together and develop a shared sense of ownership between teams as a result of creating a customer journey because everyone in the business will be aware of what is necessary to provide the experiences that customers expect.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10