Farland Group

MAY 10, 2022

In this interview, Andrew shares his insights on working with a third-party consultant to foster stronger relationships with C-level customers by creating a client strategy council. While we’ve thought about advisory boards or client exchanges over the years, we hadn’t done them in a programmatic way.

Client Relationships 59

Client Relationships Communication Marketing Meetings 59

Planview

APRIL 4, 2018

The Ignite conference – on May 1-2 in San Francisco – is fortunate to have Linda Lavelle, Director of Knowledge Management at Johnson & Johnson, speak about how the company drives innovation throughout the organization. Aligning the challenge to our strategy and utilizing categories has helped us get better outcomes.

Supply Chain 63

Supply Chain Innovation eCommerce Digitalization 63

ClearPoint Strategy

OCTOBER 11, 2021

Continuous improvement is a hot topic for the ClearPoint community, as discovered through various surveys and feedback from our ClearPoint Community Advisory Board. An AI bot took note of all these choices and sorted them based on categories like breakfast, lunch, and…bread. Breakout Session #2. What is Innovation?

Innovation 52

Innovation e-Learning Brainstorming Organization 52

Zendesk

OCTOBER 18, 2022

It’s more important than ever for businesses to create strong customer connections. In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. Builds customer trust. Reduces the cost of acquiring new customers.

Media 98

Media Prioritization Customer Value Customer Experience 98

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Bill Quiseng is a well-known influencer in the customer service space.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Doug Winter, Seismic co-founder and CEO.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

ClearPoint Strategy

APRIL 20, 2021

plan documents 36 goals over 13 categories and contains about 167 initiatives. Initiative 2: Measure and eliminate methane gas leaks into the atmosphere through the District. Goal #2 – Advance physical adaptation and human preparedness to increase the District’s resilience to climate change. Their Sustainability 2.0

Energy and Utilities 52

Energy and Utilities Transportation Government Meetings 52