SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Manager (m/f/d) Location: Sydney, New South Wales, Australia (On-site) Organization: HRS Group As a Customer Success Manager, you will support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to business data reporting or hotel bookings.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

DECEMBER 14, 2021

Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. Escalations should be strictly managed, with one internal team serving as the quarterback for all important situations. Management of conflicts and many priorities.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

AUGUST 12, 2021

Lead the development and implementation of the customer success strategy. Manage customer service vendors. Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develop a trusted advisor relationship with key client stakeholders.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

JUNE 30, 2021

Building strategic relationships across multiple stakeholders across the clients to ensure alignment with business goals. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

JUNE 21, 2021

Develop and advise on best practices in change management, and identify opportunities for continuous improvement. Customer Success Manager, Brands Location: Phoenix, AZ, US Organization: LiveRamp As a Sr. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Work closely with the Product team to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Manage customer escalations as the senior business owner for their success. Strong verbal and written communication skills.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MAY 9, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: EveryPig, Inc. As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, email, SMS, Zoom, and other methods.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Developing a trusted advisor relationship with key stakeholders and executive sponsors. Execute consulting projects with customers.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3