SmartKarrot

JANUARY 16, 2023

Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Apply here: [link]. Apply here: [link]. Apply here: [link]. Apply here: [link].

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Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Attend client meetings as needed.

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Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

OCTOBER 19, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Develop key relationships with subscribers.

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Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

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Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards.

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Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

APRIL 19, 2022

Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

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Customer Success Client Onboarding Performance Review Customer Value 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Data Focus – analyzing and continuously improving how we work.

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Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey.

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Customer Success Client Onboarding Retail Onboarding 15

Insightly

FEBRUARY 18, 2022

SCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. Single customer views are imperative for organizations looking to maintain a competitive edge and provide superior customer experiences. Behavioral data.

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CRM Decision-making Client Onboarding Customer Experience 98

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

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Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

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Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Serve as the voice of customers to inform product roadmap decisions.

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Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Helping drive new business growth through greater client advocacy and referrals.

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Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

MAY 25, 2021

Role: Customer Success Director Location: Short Hills, NJ, US Organization: Dun & Bradstreet As a Customer Success Director, your primary focus will be to manage ongoing contractual relationships and the operational delivery of services to clients. Oversee client onboarding of all new clients.

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Customer Success Client Onboarding Onboarding Negotiation 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

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Customer Success Finance Investors Client Onboarding 10

SmartKarrot

APRIL 20, 2021

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Ensure escalated customer issues are responded to with speed and urgency, coordinating resources across the company where needed.

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Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

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Customer Success Cybersecurity Value Proposition Client Onboarding 10

SmartKarrot

JULY 22, 2020

Role: Customer Success Manager Location: American Fork, Utah, US Organization: Domo, Inc. As a Customer Success Manager, you will have to understand the overall vision of the company and help stakeholders achieve business success through the Domo platform. Drive Customer Success, retention and growth.

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Customer Success Client Onboarding Onboarding Client Relationships 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

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Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

FEBRUARY 2, 2021

Understand the customer’s business, define success criteria, and build plans to exceed expectations. Lead the pod activities to reach a successful client onboarding and drive added value throughout the customer journey. Support other CSMs in pursuit of the overall success of Go1.

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Customer Success Client Onboarding Customer Experience Onboarding 8

Zendesk

APRIL 1, 2022

The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. Customer success operations (CS Ops) is the behind-the-scenes crew that helps customer success managers excel at their jobs.

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SmartKarrot

JANUARY 10, 2022

Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Translate customer feedback into product requirements. Targeted on 85% of existing license renewals.

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Customer Success Client Onboarding Onboarding Stakeholders 3

SmartKarrot

OCTOBER 1, 2022

Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets.

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Customer Success Logistics Client Onboarding Onboarding 3

SmartKarrot

JUNE 23, 2022

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Lead, grow and energize the Customer Success team.

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Customer Success Client Onboarding Onboarding Finance 3

SmartKarrot

JULY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Nearpod As a Director of Customer Success, you will successfully lead, manage, and mentor School Team Managers who lead Customer Success Managers. Maximize renewal rates and recurring revenue; ensure customer growth.

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Customer Success Client Onboarding Onboarding Acquisition 3

SmartKarrot

APRIL 11, 2022

Role: VP of Customer Success, Americas. Organization: Miro. As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). Role: Head of Customer Success.

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Customer Success Onboarding Client Onboarding Strategic Thinking 3

SmartKarrot

FEBRUARY 28, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Bidgely As a Director of Customer Success, you will be acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future. Focus on renewal and retention.

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Customer Success Client Onboarding Stakeholders Onboarding 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Lead by example and with enthusiasm and compassion.

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Customer Success Client Onboarding Onboarding Government 3

SmartKarrot

DECEMBER 20, 2021

Role: Director, Client Success – Remote Location: Remote, United States Organization: Press Ganey As a Director, Client Success, you will implement and execute on Client Success strategy, ensuring efficient and effective processes, programs, and work efforts.

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Customer Success Client Onboarding Onboarding Government 3

SmartKarrot

AUGUST 5, 2021

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities.

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Customer Success Client Onboarding Onboarding Decision-making 12

SBI

JULY 12, 2018

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers. Nancy: What are the top 3 ways your solution changes the game for a sales organization? Connect with him on LinkedIn or Twitter.

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Marketing Sales Client Onboarding Decision-making 41

PandaDoc

MAY 8, 2023

Types of customer service software Customer service software enables businesses to provide efficient and personalized support for their customers. There are several types of support tools available, and each is designed with specific features and capabilities that can help to maximize customer satisfaction and drive sales.

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