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How to use AI to cut customer service costs in financial services

Zendesk

Financial services are at a pivotal point in the industry. And while there’s increasing pressure to cut costs , financial services companies must take a prudent approach (not a slash and burn) to preserve the customer experience. As we emerge from the pandemic, some things haven’t changed: virtual work is the new normal.

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Top 3 Revenue Growth Trends Impacting the Financial Services Industry

SBI Growth

Our guests on SBI TV are Clayton Collins, the CEO, and Jacob Gaffney, the Editor in Chief, of HousingWire. As the authority voice for mortgage and banking news to the finance industry, HousingWire is here today to share the top.

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Rainmaking best practice in professional services firms (Selling behaviours)

Red Star Kim

Over the past five years, the firm has trained over 500 partners, resulting in stronger client relationships and helping increase firm revenue. Every Sunday night, he writes three categories on a blank sheet of paper: client interactions, deal-specific action items and ways to engage prospects and clients.

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Do independent financial advisors really need CRM?

ACT

No matter what size your business is, chances are you can benefit from better efficiency through marketing and workflow automation as well as easy access to all of your client information in one place. Forrester Research reports that financial advisors can improve prospect-to-client conversion rates by up to 300% when they use CRM.

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Referrer Management – Capacity and Capability

Red Star Kim

Delegates included both partners and business development professionals (some with a banking background) from law firms (employment, criminal, disputes, offshore), accountancy practices (audit, forensic, insolvency and restructuring and financial services.

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Finding the best CRM for financial advisors

Apptivo

CRM in financial planning helps financial advisors and companies manage their client relationships efficiently and effectively. Why Do Financial Advisors Need CRM? For every organisation, the customer is at the core, from offering the best service to ensuring they are offered the best financial advice.

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Today’s Top 10 Sales Lessons

Engage Selling

This week, I had the pleasure of addressing 400 top Financial Services professionals at a national sales conference in Las Vegas. In fact, the image embedded to this blog post is the “backstage” view I had before the audience starting … Read More »