Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Some looked to LinkedIn’s Sales Navigator to drive data and process. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

SmartKarrot

MAY 15, 2023

In the fast-paced and ever-evolving world of business, nurturing strong and lasting relationships with key clients is crucial for success. Key Account Management (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. These powerful tools offer a centralized platform that simplifies a wide range of tasks.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

OCTOBER 25, 2023

In the ever-evolving realm of business, Key Account Management (KAM) remains a pivotal aspect of sustaining and nurturing crucial client relationships. The stakes in managing key accounts are high; these are typically the clients that account for a significant portion of revenue.

Key Account Management 10

Key Account Management Account Management Management Client Relationships 10

Account Manager Tips

APRIL 26, 2021

How much money does a key account manager make? Find out the average salaries for key account managers in Australia, India, the United Kingdom and the United States and what the job is REALLY like before you decide if it's for you. Find out how much money key account managers REALLY make!

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Key Account Management Account Management Management Negotiation 242

Account Manager Tips

MAY 25, 2021

Definition of key account management. If you're not sure what key account management is, don't worry, you're not alone. In other words, spend more of your time and resources on the clients with the best growth potential. Sales people won the clients. Key account managers kept them.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Red Star Kim

JUNE 16, 2022

The MBL workshop on Referrer and Intermediary Management earlier this week combined those in front-line fee-earning roles (e.g. employment and family solicitors) with those from marketing and business development in legal, tax, wealth management and property firms. content management, events etc) in which they should do so.

Management 130

Management Key Account Management Digitalization Communication 130

SmartKarrot

OCTOBER 14, 2022

For this reason, you require a key account management process. . CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

For this reason, you require a key account management process. . CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Red Star Kim

DECEMBER 5, 2023

Sometimes marketing and sales system are not integrated. And there was the added complication of long sales cycles. | Microsoft Dynamics 365 CRM Software | Infor CRM SLX (In 2014, Infor acquired Saleslogix from Sage) What is Intapp CRM?

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Account Manager Tips

SEPTEMBER 29, 2020

Are you doing key account management the hard way? Effective key account management requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite key account management tools.

Key Account Management 130

Key Account Management Account Management Management Meetings 130

DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. They must also collaborate with marketing, sales, and product development teams to ensure that their clients receive the best possible service and support.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Account Manager Tips

OCTOBER 11, 2021

15 Reasons Why You Might be a Bad Account Manager Bad key account managers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key account manager and how to turn yourself into a good one. Warwick Brown // Account Manager Tips.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Jermaine Edwards

DECEMBER 6, 2023

A study at the University of Birmingham found, for example, that managers who are good at perspective-taking were able to move workers to give their best efforts. This is probably the faster way to lose trust in any relationship and is a destructive force that is hard to mend. That erodes trust!

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. So, let’s dive in and discover the top account management influencers to follow in 2023!

Account Management 11

Account Management Key Account Management Management B2B 11

Strategic Account Management Association

SEPTEMBER 11, 2020

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.

CXM 520

CXM Account Management Customer Experience Management 520

Account Manager Tips

AUGUST 10, 2021

But, for B2B companies, it falls to the sales team or the key account management team to ask. Sales Insights Lab surveyed 400 salespeople to gain insights into today's selling world. rarely ask for a referral. ” If you're not asking your clients for referrals, you're missing out on a huge opportunity.

Decision-making 240

Decision-making Account Management Value Proposition Brainstorming 240

Better Ways Sales Strategies

DECEMBER 28, 2014

Having worked with more than two dozen different professional services firms (including IBM and Accenture), I’ve seen my share of common sales and business development pitfalls. Among the most prevalent: Weakness in account management and account planning effectiveness — even with a firm’s largest and most strategic clients.

Account Management 40

Account Management Management Client Relationships Key Account Management 40

KAMCast

APRIL 1, 2021

Compassion and empathy have been the currency in many of our client relationships and we have all become well versed in the ways of asking ‘how are you?’… ‘no, how are you really ?’ What have you noticed in your client relationships? How has the last 12 months been for you and your business?

Key Account Management 52

Key Account Management Client Relationships Account Management Future of Work 52

KAMCast

JANUARY 7, 2021

IN THIS EPISODE How well have your client relationships faired against the almighty test that was 2020? In this episode David speaks to Jermaine Edwards, a serial entrepreneur and co-founder of The Irreplaceable Advisory Group and a Key Customer Growth Specialist. and which changes will be reversed at your earliest opportunity?

Suppliers 52

Suppliers Sales Leadership Leadership Client Relationships 52

SmartKarrot

NOVEMBER 2, 2022

Strategic account management is a business practice involving activities like providing customers with the best support and services, thus increasing their consumption of products and services offered by the business. The post-sales activities focus on nurturing client relationships.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

MTD Sales Training

AUGUST 29, 2013

But our studies have shown that there is one main component in a supplier/client relationship that can go a long way in developing future sales and encouraging that close relationship that can make or break the contact. Cheverton suggests a solution is a matrix-functional approach, known as the ‘diamond relationship’.

Suppliers 48

Suppliers Key Account Management Account Management Global Accounts 48

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Before the ink dries on the sales contract, the groundwork for risk mitigation should commence.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Account Manager Tips

SEPTEMBER 7, 2022

The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in key account management. Focus on what you have and how your client perceives working with you. Target the metrics that matter and align with how your client measures success. Learn more.

Value Proposition 130

Value Proposition Key Account Management Negotiation Account Management 130

Red Star Kim

MARCH 16, 2023

We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. While we discussed various tools and methods to promote cross-selling and referral management, a key theme emerged around changing culture.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Arpedio

JANUARY 11, 2023

How to Succeed With Account Management. Let’s show you how to get the most out of your account management! In this blog, we’ll break down the concept of account management, and why it’s so important in order to drive a successful business in today’s increasingly complex B2B industry. Back to blog.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

NOVEMBER 11, 2020

Strong mentorship and talent development, identifying key opportunities for growth and up-leveling. Serve as the technical point of contact for new Enterprise and Professional account setups. Build successful client relations and handle day to day operations.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

Account Manager Tips

AUGUST 31, 2022

Adapted from: Maximizing Value Propositions to Increase Project Success Rates The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in key account management. Target the metrics that matter and align with how your client measures success. Learn more.

Value Proposition 130

Value Proposition Negotiation Key Account Management B2B 130

SmartKarrot

OCTOBER 6, 2023

Client partner is a customer-facing role in an organization that emphasizes providing customer service experience to existing and prospective clients. They are responsible for building rapport with clients and managing their relationships for the company. It would open a whole new sales channel for any business.

Communication 10

Communication Insurance Onboarding Decision-making 10

Red Star Kim

SEPTEMBER 5, 2023

For example, learning a sales process including documents and offers for clients that use colour and images to explain simply. Topics include: Professional and Practical skills for Marketing & BD Assistants, The Proactive Marketing Executive and Future Marketing Manager. Some were particularly noteworthy.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Arpedio

JUNE 22, 2022

Relationship Mapping – The Key to Your Sales Success. Relationship Mapping, also known as Customer Relationship Mapping, Relationship Management, or Stakeholder Management is a way of mapping B2B relationships between large organizations. What is Relationship Mapping?

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. The Fundamentals of Relationship Building Be Intentional Approaching client relationships with intentionality is a key starting point.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10

Arpedio

MAY 4, 2021

In short, the term Key Account Management can be summed up to ‘value creation’ for the customer. If you are a part of a sales/account management team, it is essential to have a thorough understanding of your client in order to improve the strategic relationship with them. Timesaving!

Account Management 52

Account Management B2B Stakeholders Key Account Management 52

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? Building value-driven strategic connections with your important clients can aid in long-term development and retention, maximizing the income potential. This approach is called strategic account management for enterprises (also known as key account management).

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

OCTOBER 26, 2022

The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. However, far too often, companies do not have a set process in place for developing these crucial client relationships. When a sale is closed, the work is not finished.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

NOVEMBER 9, 2022

It takes both art and science to handle key accounts. Some aspects of account planning are constructing a sales strategy, developing a consistent technique for gathering background information on important clients, and establishing relationships based on proactive management and support.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10