Desired Path

APRIL 7, 2021

The objective of a Customer Success strategy is to retain and grow customers. When done successfully, an organization will inevitably face the challenge of scaling Customer Success operations. Codifying inefficient or non-value-add activities only scales poor customer experience. Rightfully so.

Customer Success 52

Customer Success Facilitation Customer Experience Organization 52

Miller Heiman Group

AUGUST 1, 2019

Almost half of organizations report having a weak relationship between their sales and customer success teams; and a third report that service plays no role in generating sales. Investing in a strong customer experience strategy now is crucial as more than 70% of revenues come from existing customers.

Customer Success 63

Customer Success Organization Sales CRM 63

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

SmartKarrot

MAY 5, 2023

Role: VP of Customer Success Location: Washington, DC, United States (Remote) Organization: Analyst1 As a VP of Customer Success, you’ll create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Strong commitment to ongoing learning.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

Nutshell

JANUARY 17, 2024

Bringing sales, marketing, customer success, and project management teams together with a solid CRM software integration improves company-wide success and growth. Customer relationship management (CRM) software makes it easier for sales, marketing, and customer success teams to gather and extract customer data.

Business Growth 71

Business Growth CRM Management Software 71

SmartKarrot

AUGUST 18, 2022

Role: Customer Success Director Location: Remote, United States Organization: OfferFit As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product.

Customer Success 19

Customer Success Facilitation Advertising Customer Experience 19

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

JANUARY 27, 2023

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.

Customer Success 19

Customer Success Energy and Utilities Construction Stakeholders 19

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Stakeholders Facilitation Account Development 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate and drive product adoption.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

OCTOBER 18, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Apply here: [link].

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Take full responsibility for customer growth.

Customer Success 19

Customer Success Brainstorming Client Relationships Facilitation 19

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.

Customer Success 19

Customer Success Financial Services Onboarding Facilitation 19

Insightly

MARCH 11, 2024

Every day, the sales team leaders rely heavily on the CRM system to streamline their processes, organize their workflow , and ultimately drive sales success. The CRM serves as the central hub for all customer-related information, acting as a repository for contact details, communication history, sales opportunities, and more.

CRM 52

CRM Organization Decision-making Facilitation 52

Hubspot Sales

JULY 5, 2021

An organization's success is the sum of all its departments' efforts. The best sales org can only take a business so far if its marketing, customer service, or customer success is lackluster — and vice versa. Customer Service. Your customer experience doesn't end with a closed deal. Customer Success.

Facilitation 110

Facilitation Sales Leadership Customer Success 110

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Contribute to application development including the design of experiments and collateral development. Apply here: [link].

Customer Success 19

Customer Success Facilitation Stakeholders Leadership 19

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will design and build a Customer Success strategy, including support content creation, establishing standard operating procedures, and scalable processes.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

JULY 5, 2022

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Customer Success 19

Customer Success Account Management Onboarding Finance 19

SmartKarrot

NOVEMBER 15, 2021

Role: Director, Customer Success Location: El Segundo, CA, US Organization: GoGuardian As a Director of Customer Success, you will build a platform Customer Success strategy from the ground up, to improve customer satisfaction and engagement, increase customer lifetime value, and reduce customer churn.

Customer Success 19

Customer Success Facilitation Communication Onboarding 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Facilitate client trainings and act as a support contact for clients.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Hire and train a Customer Success team.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Perform analysis of real estate properties for customers utilizing the industry-leading technology.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

MAY 19, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success Prioritization Innovation Customer Experience 10

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success Prioritization Innovation Customer Experience 10

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

Arpedio

FEBRUARY 2, 2024

Hyper-Personalized Approach By utilizing ABS to target specific high-value accounts, businesses can customize their messaging and offerings to address the unique needs and pain points of individual clients. Enhanced Collaboration Across Teams ABS encourages seamless collaboration between sales, marketing, and customer success teams.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

APRIL 28, 2022

The advent of metaverse translates into opportunities and challenges for all sectors- more specifically, customer experience. Customer Experience in Metaverse. Metaverse is a terrific opportunity to create meaningful, personalized customer experiences. This offers customization like never before.

Customer Experience 11

Customer Experience Digitalization Facilitation Customer Knowledge 11

SmartKarrot

DECEMBER 5, 2023

Welcome to another insightful session of Kaffeine & Karrots, where we dive deep into topics that matter in the world of customer success. Today, I’m joined by Shruti Sharma, a seasoned Customer Experience Advisor & Consultant with decades of experience in customer-oriented roles.

Customer Success 8

Customer Success Facilitation Sales CRM 8

Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52