Zendesk

NOVEMBER 1, 2021

Instead, they take steps to find the right customer information to analyze, then use those insights to strengthen the customer experience. With a deep understanding of their customers, support agents can communicate with buyers in a way that makes them feel understood and appreciated, leading to increased retention and loyalty.

Artificial Intelligence 98

Artificial Intelligence CRM Media Software 98

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. When you go up to the counter, a barista greets you and asks if you want your usual order.

CRM 89

CRM Artificial Intelligence Customer Success Decision-making 89

Hubspot Sales

JUNE 6, 2018

It also explains the rationale behind the recommendations it provides, giving the sales team valuable customer knowledge and talking points to help close the deal. An AI-enabled sales solution could pick up on those signals, such as a LinkedIn article or social media chatter a prospect posted about a need best met by Product Z.

Artificial Intelligence 89

Artificial Intelligence Sales Negotiation Communication 89

PandaDoc

MAY 28, 2024

Consultative sales teams put customer needs first, with sales professionals asking probing questions and adapting pitches to every lead. A deeper understanding of customer needs leads to insights that build trust. Customer knowledge even transfers to other areas, such as improving client onboarding.

Sales 52

Sales e-Learning Healthcare Software 52

Tidio

FEBRUARY 26, 2021

The great entrepreneur recognized that customer retention begins with a genuine relationship. Disney built the largest media empire in the world by moving beyond mediocre repeat-purchase strategies. His customer retention strategy will work for your business, too. 8 customer retention strategies to build authentic relationships.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Nutshell

MARCH 19, 2024

Customer knowledge With everything you could possibly want to know available online, it’s easier than ever for customers and prospects to educate themselves about a product or service. The need for sales reps to equip themselves with advanced technical knowledge regarding their industry and offerings is now crucial to success.

CRM 71

CRM Sales Software Software 71

Hubspot Sales

JANUARY 31, 2018

Do research to offer up a compelling reason for your initial call, work inbound leads that want to talk to you, and provide helpful insights to potential prospects on social media before engaging. Thinking that being on social media is enough. Use social media to build awareness of your product and services.

Sales 145

Sales Media Meetings Brainstorming 145